IT Support Specialist Contract

IT Support Specialist (Contract)
Level: IC1/IC2
Location: San Francisco CA Hybrid
This role is not eligible for remote work.
Compensation: The salary range for this role is $30$38 USD per hour.
The range displayed on this job posting reflects the minimum and maximum target depending
on the location of each candidate. In addition to location other factors including level
jobrelated knowledge skills and experience will determine compensation.

About Gem
Gem helps talent acquisition teams hire with remarkable speed and efficiency through strategic
datadriven recruiting.
With Gem teams can automate and personalize candidate communication unify all recruiting
touch points into a single system and get usable data across the entire hiring process. Gem
gives every part of the organization the tools to drive results and showcase their impact. Its why
users recognize Gem as one of the highestsatisfaction products on G2 with a 4.8/5.0 rating.
Over 1200 industry leaders including Wayfair Dropbox Cintas Robinhood and UnitedHealth
trust Gem to fuel their growth. The company has raised $148M in funding from Accel Greylock
ICONIQ and more. And just as we strive to help our customers find great talent we also invest
in our own people and culture. We are proud of the culture weve built and have recently been
recognized as:
Forbes Americas Best Startup Employers 2024
Certified as a Great Place to work 2023
Fortune Best Workplaces for Millennials 2023
Y Combinator Top Companies 2022

The Team & Role
Gem IT is a highly collaborative & support oriented team dedicated to creating the best IT
experience for our Gem employees. We are seeking a IT Support Specialist to be the face of IT
for the employee experience: this includes but is not limited to IT helpdesk support regular
maintenance and improvements to office technologies and ensuring all Gems are able to do
their best work. Our ideal candidate has a passion for technology has sound critical thinkingabilities works calm and collected under pressure and is eager to support users of various
skillsets. This position is listed as part time but may have the opportunity to grow into a fulltime
position as the business grows. This is a hybrid role requiring two days onsite at our SF
office downtown.

What youll do daytoday:
Use our ticketing workflow to quickly diagnose and troubleshoot ITrelated topics to find
the best technical solutions to unblock Gem employees
Help with ordering and procuring IT equipment patch management of IT hardware
assets maintenance of conference rooms and office technology and assist with weekly
All Hands & company virtual events.
Help administer and manage a wide variety of SaaS apps; provision/modify/remove
access as needed. Experience with developing SaaS workflow efficiencies and
automations a plus.
Create and maintain knowledge base articles to boost selfserve support

About you:
Able to communicate effectively and concisely to the entire company including executive
staff
5star customer service mindset while supporting our global workforce both inoffice and
remote employees and business partners
Embody Gems core values of diversity ownership velocity and customer focus you
have the ability to not only juggle multiple priorities but look for areas to take ownership
and run autonomously in a challenging and fastpaced environment
Strong knowledge of MacOS and some familiarity with Windows Linux iOS and Android
device troubleshooting. (MDM experience w/Kandji a plus)
Some basic networking knowledge
A desire to learn and expand your horizons; take on new challenges and look for new
efficiencies as the business scales

Gem is an equal opportunity employer. We celebrate our inclusive work environment and
encourage folks of all backgrounds and perspectives to apply. At Gem were committed to
having an inclusive and transparent environment where every voice is heard and
acknowledged. We embrace our differences and know that our diverse team is a strength that
drives our success.
Gem is committed to developing a barrierfree recruitment process and work environment. If you
require any accommodation please email us at and well work with you
to meet your accessibility needs.Gems Candidate Privacy Notice
By applying you acknowledge and agree that you have read and
understand Gems Candidate Privacy Statement including the information provided on how
Gem processes your personal data and your related rights as set forth therein.

Required Skills:
Asset Management
Critical Thinking
Customer Service
iOS
Technical Support
Troubleshooting

Preferred Skills:
Google Coursera IT Support
Saas Applications

How to Apply:

All process steps must be carefully followed so that A) your application can be reviewed by the hiring manager and B) YUPRO Placement can advocate for you and provide support. Step 1: Complete the application on the New Grad job board by submitting your resume and completing the details requested below.

Remote Work :

Yes

Employment Type :

Contract