Technical Customer Support Specialist
Technical Customer Support Specialist
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Job Description
Location: Oriente Lisbon
Contract Type: 6Month CDD (FixedTerm Contract)
Are you passionate about delivering exceptional customer service Do you thrive in dynamic environments and want to work for a global leader in the Search Engine industry Join our team as a Technical Customer Support Specialist and become the goto expert for resolving customer queries through voice email and chat.
Why Join Us
We offer a competitive compensation package continuous learning opportunities and the chance to work in a collaborative environment where your contributions make a difference.
Whats in it for You
Salary & Benefits:
Monthly Base Salary: 1000 EUR gross
Annual Base Salary (including 2 extra month salaries): 14000 EUR
Performance Bonus: 120 EUR /month (1440 EUR /year)
Meal Allowance (net): 7.23 EUR /day (1908.72 EUR /year)
Transport Allowance: 20 EUR /month (240 EUR /year)
Health Insurance: Provided from day 1 (free after 6 months)
Total Possible Gross Annual Income: 16148.72 EUR plus a performance bonus on top 1440 EUR /year
Work Schedule:
Hours: Monday to Friday 08:0020:00 (rotational shifts)
Weekends: Saturday and Sunday 08:0017:00
Days Off: 2 rotational days per week
Key Responsibilities:
Assist customers through phone email and chat regarding their orders subscriptions and invoices.
Deliver a superior customer experience ensuring all queries are resolved with highquality service.
Monitor and follow up on customer issues until fully resolved adhering to agreed deadlines.
Collaborate with internal departments to ensure seamless resolution of customer requests.
What Youll Need to Succeed:
Language Skills: Native Italian with excellent formal speech and strong writing skills; English proficiency at a B2 level.
Experience: Previous Customer Service experience is mandatory.
- Skills:
Strong interpersonal writing and communication abilities.
Problemsolving mindset with great attention to detail.
Proficiency in using customer support tools and communication platforms.
Comfortable working in a fastpaced techsavvy environment.
Important Dates:
Application Deadline: January 30 2025
Start Date: Flexible join our dynamic team in Lisbon!
Hiring Process:
Application Review
Language Assessment
12 Interviews with the Client
Employment Type
Full Time
