Desktop Support -IV ONSITE
Desktop Support -IV ONSITE
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Desktop Support IV (ONSITE)
Location: Milwaukee WI
Duration: 06 Months
Job Description:
The Client is looking Desktop Support IV.
Project Details (project overview who the contractor will work with soft skills needed etc.):
This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to Windows desktop operation systems desktop applications MultiFunction Devices (print/fax/copier/scanner) and wireless devices such as Android phones iPhones and/or iPads.
This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts practices and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on daytoday resolving end user issues. May lead and direct the work of others. A wide degree of creativity selfdirection prioritization is expected.
- Remote Desktop Management Tools
- Experience in technical writing and documentation
- Analytical/problem solving skills
- Customer Service
- Excellent oral and written communication skills and advanced customer support skills
- Technical Assistance and user support
- MS Office products
- Active Directory Tools
- General understanding of Microsoft MECM/SCCM (for patch management software deployment and inventory management)
- Installation and maintenance of PCs
- Knowledge of Omnissa Horizon VMWare workstation Microsoft VPC or similar products
- Mobile device management (iPad iPhone Android)
- Troubleshooting all hardware
- Application Installation Support and Troubleshooting
- Mac OS X
- MS Windows 10 and Windows 11
Top Desired Skills Required:
- Independently perform a variety of desktop support related tasks
- Experience in desktop concepts practices and procedures related to desktop support
- Extensive knowledge of desktop technology.
Employment Type
Full Time
