Facility Management Specialist

Roles and responsibilities

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

The “ Facility Management - Operational Manager “ is responsible for overseeing the daily Facility Management activities, ensuring efficient operations, quality control, and smooth coordination between service providers.

Roles And Responsibilities

• Operational Management: Ability to oversee daily FM activities, ensuring efficient
  

operations, quality control, and smooth coordination between service providers.

• Vendor/Contract Management: Strong understanding of managing contracts, SLAs,
  

KPIs, and performance monitoring of FM service providers.

• Supervisory and Team Leadership: Experience in managing teams, coordinating
  

between various stakeholders, and ensuring that resources are deployed effectively.

• Problem-Solving & Crisis Management: Adept at identifying operational issues and
  

providing real-time solutions, especially in high-pressure environments such as live

events or sports venues.

• Stakeholder Management: Ability to work with multiple stakeholders, including event
  

organizers, service providers, contractors, and regulatory bodies, ensuring smooth

collaboration.

• Health & Safety Compliance: In-depth knowledge of health, safety, and environmental
  

regulations, particularly in large event settings.

• Communication & Reporting: Excellent communication skills for coordinating with
  

management and teams, alongside strong reporting capabilities for tracking and

presenting performance metrics.

• Resource Allocation & Scheduling: Skilled in planning resource allocation, staffing
  

schedules, and equipment deployment in line with event timelines.

• Customer & End-User Focus: Strong emphasis on understanding the needs and
  

expectations of end-users (event attendees, athletes, staff) to ensure their experience is

seamless, safe, and enjoyable.

• Service Excellence: Ability to drive a customer service culture among FM teams,
  

ensuring high-quality service delivery that enhances the end-user experience.

• Feedback Management: Skilled in collecting and analyzing feedback from attendees
  

and stakeholders to continuously improve service delivery and satisfaction.

Expected Skills

• Event Management (addon): Experience in event-related FM, with knowledge of temporary facilities, heightened logistical demands, and quick turnaround between event setups.
• Sports Venue FM (addon): Experience in managing FM services for sports facilities stadiums, or similar venues.
• Customer-Centric FM Strategies: Experience in implementing customer-focused strategies, including hospitality services, wayfinding, and accessibility improvements in large event environments.

Desired candidate profile

Proficient in written and spoken English. Arabic is a plus.

Minimum Education And Specific Qualification

Bachelor’s degree in Facility Management, Business Administration, Engineering, Architecture or related field.

Minimum Years Experience Required

7+ Years in Facilities Management Operations: Solid operational experience, particularly in high-stakes environments where effective management of diverse services is required.
Maintenance and Operations Management
Preventive Maintenance: Develop and oversee preventive maintenance programs to ensure the longevity and functionality of building systems (e.g., HVAC, electrical, plumbing).
Repair and Maintenance: Ensure the timely and effective repair of building infrastructure, such as floors, walls, elevators, and plumbing.
Equipment and Asset Management: Track and maintain inventory of all facility-related equipment and assets, ensuring they are in working condition and compliant with relevant safety standards.
Vendor Management: Manage relationships with service providers, contractors, and vendors for maintenance, repair, and operational services.
Health, Safety, and Compliance
Health and Safety Standards: Ensure compliance with health, safety, and environmental regulations, including fire safety, sanitation, and emergency preparedness.
Regulatory Compliance: Oversee compliance with local, state, and federal building codes, environmental regulations, and industry standards related to facility management.
Emergency Preparedness: Develop and implement emergency response plans, conduct safety drills, and ensure that employees are trained to respond to emergencies (e.g., fire, natural disasters).
Workplace Safety: Maintain a safe working environment by regularly inspecting facilities for hazards and ensuring the implementation of corrective actions.