Product Support Executive
Product Support Executive
Posted on :
05-02-2025
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1 Vacancy
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Job Description
Job Title: Product Support Executive
Job Location: Chennai Tamil Nadu India
Job Location Type: Onsite
Job Contract Type: Fulltime
Job Seniority Level: Entry level
ABOUT US:
Notion Press is India’s largest book publishing platform with over 100000 books published and sold in 150 countries. We are a 13yearold platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to democratize publishing and help writers to publish and sell their books directly to readers around the world. We are a 120 strong team currently operating in India looking to expand to SouthEast Asia Europe and North America.
We are looking for an enthusiastic Product Support Executive to join our team and play a vital role in supporting our users while helping to grow the platform through user insights and upselling opportunities.
Role & Responsibilities:
BENEFITS:
Our benefits package includes the best of what leading organizations provide such as:
PLEASE NOTE: In case you're not able to upload your resume from Google Drive please upload directly from your local storage (phone or computer).
Notion Press is India’s largest book publishing platform with over 100000 books published and sold in 150 countries. We are a 13yearold platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to democratize publishing and help writers to publish and sell their books directly to readers around the world. We are a 120 strong team currently operating in India looking to expand to SouthEast Asia Europe and North America.
We are looking for an enthusiastic Product Support Executive to join our team and play a vital role in supporting our users while helping to grow the platform through user insights and upselling opportunities.
Role & Responsibilities:
- Assist platform users by addressing their queries and concerns via email and phone calls ensuring a seamless experience for authors
- Proactively upsell premium packages and addon services increasing awareness of the platform's offerings
- Educate users about additional publishing services such as cover design marketing packages and distribution options
- Gather insights from users on their experience identifying what works well and areas needing improvement
- Share valuable user feedback with internal teams to inform product improvements and enhance user experience.
- Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly
- Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with users
- A customerfirst mindset with a genuine passion for helping users succeed.
- A proactive attitude toward upselling and promoting highvalue services.
- Ability to gather insights from user interactions and report key findings to the team.
- Willingness to learn and adapt in a fast paced environment.
BENEFITS:
Our benefits package includes the best of what leading organizations provide such as:
- A flat and transparent culture and a chance to work with the leadership team of a highgrowth startup
- Best learning and development opportunities a chance to have a big impact in a hypergrowth setup
- The possibility of having a huge societal impact we help writers fulfil their dreams and our books reach hundreds of thousands of readers across the world
- Other Benefits Employee Stock Options Paid Time Off for Annual Vacations and Healthcare Insurance.
PLEASE NOTE: In case you're not able to upload your resume from Google Drive please upload directly from your local storage (phone or computer).
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Employment Type
Full Time
Key Skills
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