Ibis Adagio Hotel Team Member
Ibis Adagio Hotel Team Member
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Job Description
ARE YOU A WELCOMING CUSTOMER ORIENTATED AND ENTHUSIASTIC SUPERSTAR ARE YOU LOOKING FOR YOUR NEXT STEP
Ibis & Adagio London Sutton Point is looking for a team member to join our team!
Your mission will be:
- Welcoming guests as they arrive with great care and attention providing a friendly and personal service
- Ensuring that administrative procedures never take priority over guest relations
- Creating and maintaining reservations and completing a friendly check in and departure of our guests
- Anticipating our guests needs taking them into consideration
- Having an impeccable attitude which conveys the image of the brand and hotel(s)
- Offering attentive service
- Establishing good relations with guests offering advice fostering customer loyalty and gain customer loyalty through the high standard of service provided
- Promoting our food and beverage services
- Completing all tasks linked to the guests arrival and departure in compliance with internal procedures
- Handling phone calls and emails
- Communicating information as necessary to other departments (floor staff technical etc) and to other members of the team
- Ensuring that all documentation products and provisions needed for the department and/or guests are available and uptodate
- Preparing and serving in the food and beverage outlet
- Ensuring the working areas are kept clean and tidy
- Handling any guest complaints and/or remarks provides a response as soon as possible respecting the Ibis 15minutes guarantee
Qualifications :
Who are we looking for
- Personality and hospitality passion is essential
- Fast on your feet quick to make friends
- Big on Smiles :) and massive on quality
- If this is YOU and you want more details then get in touch!
The role will focus upon welcoming of hotel guests along with working in other departments therefore a flexible multiskilled approach and attitude is essential. The hour of work will predominately be during the day time between the hours of 7am and 11pm.
Additional Information :
BESIDES WORKING WITH OUR AWESOME TEAM...
What do we offer:
- Salary: 11.79hr
- Employee benefit card offering discounted rates in Accor worldwide & free night stays in our UK hotels*
- Learning programs through our Academies
- Excellent training and development opportunities! The opportunity to develop your talent and grow within your property and across the world!
- Meals on duty
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
Note: You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
