Product Customer Learning Consultant
Product Customer Learning Consultant
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Job Description
The Product & Customer Learning Consultant role is accountable for delivering instructional operational product and customerbased training programs to internal team members clients and their suppliers. You will be responsible for creating and delivering engaging learning experiences for inclass and virtual environments in an effort to support Assents products services and technologies.
Training Delivery & Facilitation:
Serve as a professional facilitator delivering instructional operational product and customerfocused training to internal teams clients and their suppliers.
Conduct live and ondemand training through virtual platforms webinars inclass sessions and recorded videos ensuring engaging and effective learning experiences.
Showcase new product & services features and enhancements to internal and external users using various formats including live demonstrations videos and documentation.
Training Design & Content Development
Develop training materials such as slide decks learning plans participant guides videos and tip sheets ensuring clarity engagement and instructional effectiveness.
Apply instructional design best practices and adult learning principles to create impactful scalable learning experiences.
Gather and curate source materials from approved resources to ensure consistency in training content.
Work with subject matter experts to translate complex technical content into accessible training materials for diverse learning modalities including inperson & webbased.
Refine and edit AIgenerated training content while maintaining brand consistency and instructional integrity.
Select appropriate delivery methods based on audience needs and training objectives.
Subject Matter Expertise
Develop a deep understanding of Assents products services and solutions to effectively communicate technical concepts in training materials.
Maintain close relationships with crossfunctional teams to stay updated on product developments and customer journeys ensuring training content remains relevant and aligned with evolving needs.
Continuous Improvement & Stakeholder Collaboration
Partner with key stakeholders including Customer Success Managers to align training programs with business goals enhance customer adoption and drive retention.
Conduct training needs assessments to identify skill gaps and recommend tailored learning solutions.
Implement team evaluation strategies to measure training effectiveness and business impact sharing insights for continuous improvement.
Maintain content accuracy and relevance through ongoing analysis delivery observation and refinement particularly following product updates and releases.
Apply evidencebased feedback to refine training programs and maximize learner engagement.
Project Management
Oversee training project timelines deliverables and stakeholder communications to ensure successful implementation.
Support on team projects including updating or creating process documentation.
Additional Responsibilities
Build and manage relationships with internal and external stakeholders to support evolving training needs.
Ensure adherence to corporate security policies and best practices in all training activities.
Occasional offhours training sessions to support a global audience.
*This list is not exhaustive. Responsibilities may evolve based on business needs.
Qualifications :
Educational Background:
Postsecondary education in Adult Education Learning and Development Technical Writing Instructional Design or a related field.
Experience and Skills:
Experience in designing developing and delivering learning solutions preferably in a corporate B2B setting.
Experience with learner user experience across learning toolsets and modalities.
Experience with content authoring/creative tools.
Experience with LMS systems and/or enablement platforms is an asset.
Proficiency with ChatGPT LEAi DeScript Videate or other AI tools for content generation is an asset.
Excellent writing and editing skills particularly in creating and refining slide deck presentations.
Strong verbal and written communication skills in English; fluency in another language is a plus.
Superb interpersonal skills with the ability to build strong crossfunctional relationships.
Proven ability to drive and deliver learning solutions in a fastpaced business environment.
Strong organizational analytical problemsolving and project management skills with incredible attention to detail.
Additional Information :
Life at Assent
Wellness: We believe that you and your familys well being is important. As a result we offer vacation time that increases with tenure comprehensive benefits packages (details vary by country) life leave days and more.
Financial Benefits: Its not all about the money well its a little about the money. We understand that financial health is important and we offer a competitive base salary a corporate bonus program retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options volunteer days and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
At Assent we are committed to growing and sustaining an environment where our team members feel included valued and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
Our commitment to diversity equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences and fostering a culture of belonging where all team members are included treated with dignity and respect promoted on their merits and placed in positions to contribute to business success.
If you require assistance or accommodation throughout any part of the interview and selection process please contact and we will be happy to help.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
