Senior Staff Operations Architecture Engineer - Site Reliability Engineering
Senior Staff Operations Architecture Engineer - Site Reliability Engineering
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Job Description
Who is the Sr. Staff Operations Architecture Engineer
This is a highly visible and critical technical leader with the responsibility of defining and structuring the operational strategies that ServiceNow employs to provide high levels of service to our customers.We in OpsArch have a dual mandate to work on deep technical initiatives like Kubernetes or GenAI and the ideation design and architecture of tools and processes. You will be a key contributor in owning defining and establishing an operational standards portfolio. This will be used to ensure production services have the needed focus across operability observability faulttolerance and recoverability. You will engage across the business with service engineering teams to ensure the standards defined are implemented and maintained with a goal of reducing engineering toil and MeanTimeToResolution (MTTR).
We need technical leaders with experience designing largescale operational frameworks and who are wellversed in defining operational architectures for ServiceNows planetscale challenges.The role also requires a combination of technical and people skills as you will be working across a broad crosssection of engineers and service owners. Ability to clearly articulate challenges and issues to senior management is required.
What do you get to do in this role:
- Provide strategic architecture leadership for Global Cloud Operations (GCO) by defining or evolving standards for observability supportability process tools and automation. This is with a view towards reducing engineering toil and MTTR.
- Drive the review of proposed new functionality tools and services for architectural consistencyand adherence to GCO standards. Provide direct feedback to service teams on how to optimize their designs for better operability.
- Provide senior operational and technical leadership at appropriate architectural meetings and boards to ensure operational requirements are met and become part of service designs.This is a role that requires rigor in principles of highquality operational service design along with enough realworld experience to navigate practical implementation tradeoffs.
- At times be the point of contact for generic asks and work with functional teams to understand and provide solutions as needed. Adhoc technical and business asks are part of our work mandate.
- Provide oversight of operational implementation teams to ensure appropriate architectural standards are implemented during build phases. Ensure feedback from those teams is incorporated into future standards.
Qualifications :
To be successful in this role you have:
- 8 years of handson experience in architecting and engineering largescale infrastructure solutions. Familiarity with design and operations of platforms and applications in areas such as scaling observability faulttolerance and operability required.
- Experience defining and optimizing technology process design with a deep focus on productization and building scalable and highly available operational environments.
- Deep experience in the creation and ongoing improvement of operational standards ability to drive future reuse and logical consistency of the customer experience.
- 8 years of experience in environments involving commercial software engineering distributed systems architecture infrastructure hardware platforms databases web and application servers.
- Experience building strong crossfunctional relationships that foster deep engagements across diverse organizations. Ability to work independently to form relationships and build consensus on deep technical issues.
- Ability to represent and promote complex business or technical concepts both internally and externally.
- Bachelors/masters degree in computer science or related technical field or equivalent practical experience.
GCS23
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $168900 $295600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
