Prepares statistical reports and consolidates information into cohesive and understandable correspondence for the department needs with highlights on main pain points and recommendations for remedies.
Conducts quantitative & qualitative analysis to identify specific gaps and opportunities for further formulation.
Presents periodical activity reports for Bottom- up NPS, 5* Rating including statistics to illustrate results on weekly and monthly basis.
Performs business process analysis and compares it to both the existing and other desired states to ensure continuous process improvement.
Support Manager in following- up and putting solutions into actions, ensure action planes are timely achieved as planned.
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