Staff SW Engineer SRE

Visas Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the worlds most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants 15k Financial Institutions and billions of everyday people.   While working with us youll get to work on complex distributed systems and solve massive scale problems centered on new payment flows business and data solutions cyber security and B2C platforms.     

The Opportunity: 

We are looking for Versatile curious and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer you will be an integral part of a multifunctional development team inventing designing building and testing software products that reach a truly global customer base. While building components of powerful payment technology you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

• Understand the E2E product topology from infrastructure and application perspective. Identify risks early on and ensure they are addressed before they become actual problems whenever possible.
• Run the production environment by monitoring availability and taking a holistic view of system health.
• Measure and optimize performance and solve issues across the entire stack: hardware software application and network.
• Identify parts of the system that do not scale or are unstable provide alleviating measures and drive long term resolution of these problems.
• Becoming SME on VAS Issuing products and analysing complex systems from a reliability and resilience perspective.
• Engage with stakeholders to regularly interact and discuss the roadmaps and robust supportability aspects. Should be able to drive agenda for better operational functioning and understand agile way of performing tasks and initiatives.
• Represent the SRE organization in design reviews and operational readiness exercises for new and existing services.
• Performing code bug fixes in production and recommending any architectural improvements during issue or incident analysis.
• Actively look for opportunities to improve the availability reliability and performance of the system by applying the learnings from monitoring and observation
• Design and implement creative solutions to operations problems incidents or outages such that these problems remain fixed and as a result driving down the burden of toil.
• Providing technical assistance to perform and run blameless root cause analyses on incidents and outages aggressively looking for answers that will prevent the incident from ever happening again
• Spread SRE culture create standard SRE documentation and report templates. Provide guidance and technical expertise to junior team members and encourage the learning culture within the group and fostering innovation.
• Become the Application Technical Contact or ATC for allocated applications to protect Visas assets against any security threats
• Provide Level 3 oncall support. It is based on rotation and its first 6090 minutes only.

The Skills You Bring:

• Strong work ethic leadership skills excellent judgment and good time management in prioritising work and the ability to work in fast paced teamoriented environment.
• Outstanding analytical problemsolving skills and willingness to investigate complex problems a proactive approach to spotting problems areas for improvement and performance bottlenecks
• Strong critical and strategic thinking skills to handle both the big picture and crucial technical decisions
• Ability to read and understand production code in any language so that you have a deeper understanding of our technology and ways to optimize it
• Experience in designing integrating developing web services and REST or JSON APIs.
• Knowledge in ReactJS .Net or related technologies would aid in bug fixing understanding the products supported better and to support integration related issues.
• Need to have an excellent systems and product architecture understanding from application components and infrastructure perspective such as network load balancer firewall gateway services etc.
• Experience supporting and working on web and mobile applications and troubleshooting problems in a crossfunctional environment.
• Strong collaboration skills and ability to take ownership of problems when navigating ambiguity
• Willingness to work outside with a strong technical aptitude and excellent communication skills.

Our engineers do more than just write and test code:

• We count on your curiosity and creativity to want to understand customer requirements and our processes and want to come up with creative solutions.
• While youll have the skill to see and understand the big picture youre able to stay focused on the task at hand to achieve immediate goals.
• Youre great at systematic and accurate research wanting to uncover the smallest detail.
• You have amazing work ethics that will help us all work extremely well together.
• You have the passion to understand people and always strive harder to improve our products and services.
• You have excellent interpersonal skills and above all you are a team player.

**We do not expect that any single candidate would fulfill all of these characteristics. For instance we have exciting team members who are really focused on building scalable systems but didnt work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications :

Basic Qualification
5 years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD OR 8 years of relevant work experience.

Preferred Qualification
Having knowledge on data structures algorithms objectoriented programming computer architecture and software engineering OR equivalent experience
5 years of professional working experience in .Net based large scale and highly available environment
Experience supporting production Windows and/or Linux environments including process management user management distilling log files and debugging performance issues
Ability to develop tools and scripts to support automation needs.
Application coding experience beyond simple scripting
5 years of development experience with React JS .Net & MS SQL Automation code bug fixing operational code enhancements and handling Production & Application operations
Experience working with any log analysis tools and observability applications like Grafana Tableau Splunk etc.
Excellent knowledge of Docker and Kubernetes including design build and maintenance of k8s environments.
Knowledge of one or more platforms like Kafka NginX CDN Redis/Hazelcast Middleware software Elastic noSQL database is also expected
Good working knowledge of TCP/IP routing deployment strategies and data centers distributions.
2 years of handson development experience in Java would be great to have
Linux systems engineering capabilities and network analysis expertise are great to have.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime