Reservations Executive
Reservations Executive
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Job Description
An exceptional opportunity presents itself for a Reservations Executive to join the Raffles London at the OWO.
Reporting into Reservations Manager you will be responsible for the accurate and efficient execution of hotel room reservations providing the highest level of personal service. You will process all reservations according to the established hotel requirements. The Reservations Executive will be required to be independent and proactive acting as in a professional manner on a daytoday basis including high demand periods.
Specifically as the Reservations Executive:
- Keeping all booking credit records and accounts updated and accurate.
- Driving innovation and continuous improvement of the department and the guest experience.
- Implementing and monitoring all processes procedures and service standards.
- Liaise with and ensure clear communication channels and methods with all other departments in order to facilitate complete guest service.
- Exceeding guest expectations on a daily basis.
- Communication with staff and guests in a friendly and professional manner.
- Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.
Who are we looking for
- Ability to communicate clearly and efficiently in English both verbal and written.
- Recent experience within luxury hotels or a similar role
- Proven organizational skills and able to work independently or as part of a team
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
- Able to work within a team
- Ability to multitask and remain calm under pressure
- To be detailoriented
Additional Information :
Why join our Raffles team
Not only will you be joining one of the worlds best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Funfilled events whether thats a pub quiz team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accors extensive brand portfolio.
What are the Raffles Values
Be You: Be creative innovative and enthusiastic showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
