CRM Specialist Subscriptions mfd

Are you a CRM enthusiast with a knack for crafting and executing successful campaigns Do you have a sharp analytical mind when it comes to evaluating campaign performance If youre nodding enthusiastically and are also passionate about fostering user loyalty youre in for an exciting journey with Wolt our premium subscription service. Were eager to connect with you!

Role Background
Wolt is a Finnish technology company and were best known for our food delivery platform. Weve grown significantly in the last three years expanding our operations from just four countries across the Nordics to 28 countries across Europe and Asia today. And were just getting started.

Regardless of how fast we are growing we strive for the best in the world in everything we do. Thats everything from product development to local country operations to developing engaging marketing campaigns for each of our 28 markets. Now we are searching for a CRM Specialist to join the Global Marketing Automation team where your primary goal will be to increase engagement across lifecycle stages for Wolt.

What is Wolt

Wolt is our monthly subscription service offering zero delivery fees on orders from eligible restaurants and stores along with exclusive offers just for Wolt members. 

As a CRM Specialist at Wolt focusing on Wolt your mission is to drive signups and loyalty among our customers by implementing and championing our CRM strategy across all 21 Wolt markets (still growing). 
You will take on the responsibility of managing the localization process executing global campaigns crafting A/B tests and conducting comprehensive campaign performance analysis.


What youll be doing

• Work closely with the CRM Manager to execute and refine the Global Wolt lifecycle strategy ensuring alignment with business goals.
• Develop and implement global seasonal CRM campaigns across multiple channels including email push notifications and inapp messaging.
• Manage and coordinate all aspects of campaign execution collaborating with key stakeholders on planning content creation creative development localization and performance analysis.
• Continuously optimize CRM campaigns using datadriven insights to enhance customer acquisition engagement retention and reengagement.
• Design and run A/B tests to gather actionable insights driving the development of future campaigns that maximize customer impact.
• Build and maintain dashboards in Looker providing clear campaign performance analysis and reporting.
• Act as a trusted advisor to local markets providing strategic guidance and support on CRM initiatives to drive regional success.

Qualifications :

• You have tenor experience in Customer Relationship Management (CRM) preferably within subscriptionbased services eCommerce technology or a related industry.
• Experience in setting up and executing automated lifecycle campaigns as well as ad hoc marketing initiatives.
• Proven ability to collaborate across multiple teams and work effectively with diverse stakeholders.
• Strong analytical skills with the ability to interpret data generate insights and build dashboards for campaign performance tracking.
• Experience in crafting communication plans tailored for various marketing channels.
• Adaptable and eager to learn in a fastpaced evolving environment.
• Handson experience with CRM and campaign management tools such as Iterable Braze Salesforce Clevertap or Leanplum.
• Previous experience in food delivery ondemand services or eCommerce is a plus but not required.
• Familiarity with data visualization tools like Looker is preferred.

Additional Information :

If you are excited about working in a highgrowth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!

Along with a competitive salary and benefits you will also be eligible for:

• Opportunity to be part of building something exceptional in an international environment
• Lots of learning and growth in a globally scaling tech company
• Stock options available

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Remote Work :

No

Employment Type :

Fulltime