Support Technician
Support Technician
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Job Description
Xensam: SAM Disrupters
Xensam is the leading provider of AIpowered cloudhosted Software Asset Management technology. Were looking for key players to join us as we scale our impact and build the Xensam team together. We take our culture seriously and strive to maintain the excellence energy & enthusiasm that flows through the organization today.
We look for candidates who are passionate about what they do and ready to work the Xensam way. We know that experience counts but we also know that its you the person behind the experience that makes it count.
About the role
We are now looking for a customerfocused and collaborative colleague to join our growing team. You will be working with our technical support team and providing highquality support to customers worldwide. You will support with testing (QA) of our technical solutions and guide and educate our users on how to best configure and make use of our Software.
Responsibilities
- Providing technical assistance to customers and endusers.
- Diagnosing and resolving softwarerelated issues.
- Communicating effectively with customers.
- Managing and documenting support tickets.
- Collaborating with the technical team for issue resolution.
- Staying updated on Xensams software products and updates.
- Gathering and relaying customer feedback for product improvement.
Qualifications
We are seeking individuals who are serviceoriented problem solvers and have a passion for learning new things. To succeed in this role we also value the following qualifications:
- 1 years of Technical Support experience for a B2B SaaS software.
- Good basic technical competence.
- Serviceoriented & problemsolving mindset.
- Effective Google research skills.
- Proficiency in Windows/Mac/Linux.
- Excellent communication skills in English
- Selfmotivated and targetoriented with a hunger to develop within the company.
- Bonus points if you have worked with Software Asset Management.
What you get
- A dynamic position embracing freedom under responsibility.
- Three days inoffice (with remote work on Mondays and Fridays).
- If sales targets are met all employees enjoy an annual destination trip.
- Join an ambitious and diverse team and work with cuttingedge technology in the fastestgrowing SAM software on the market.
- An opportunity to shape your career growth while contributing to the companys success.
At Xensam our core values define our culture:
Rebellious: We encourage a spirit of freedom and initiative within responsibility.
Humane: We foster a caring inclusive environment that values diversity and respects individuality.
Harmonious: We promote worklife balance creating a pleasant supportive workplace.
Join Xensam for a balanced collaborative and growthfocused work environment. If youre a team player ready to thrive APPLY now!
As part of our recruitment process we conduct background checks on final candidates to fulfill our commitments to customers and ensure a safe work environment.
Employment Type
Full Time
