Tools Support Engineer
Tools Support Engineer
Posted on :
06-02-2025
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1 Vacancy
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Job Description
*HYBRID Role.. 3 days a week on site*
We are seeking an ALM Tools Support Engineer to join the Direct Delivery (DPO COE) team and provide expert support for Application Lifecycle Management (ALM) tools. This role involves tool deployment configuration troubleshooting user support and automation to enhance project efficiency. The ideal candidate will collaborate with global engineering teams ensuring seamless tool integration and performance.
Key Responsibilities
- ALM Tool Support: Troubleshoot userreported issues and provide resolutions.
- User & Project Management: Create new users and projects configure ALM tools and monitor usage.
- Customization & Configuration: Tailor tools to project requirements including workflows alerts and dashboards.
- Training & Best Practices: Develop user guides conduct training and promote ALM tool best practices.
- Automation & Scripting: Support automation of repetitive tasks and toolrelated scripting.
- Data Extraction & Reporting: Generate dashboards charts and audit reports for engineering and management teams.
- Integration & Migration: Ensure seamless integration of ALM tools with other systems and oversee project migrations.
- System Administration: Monitor and manage centralized ALM services including license servers databases and application services.
- Upgrades & Testing: Pilot new tools test upgrades and collaborate with IT for implementation.
Required Skills & Qualifications
- Strong knowledge of Microfocus QC/ALM/Octane tools.
- Experience in ALM tool administration troubleshooting and customization.
- Expertise in SQL queries scripting and automation.
- Understanding of software development configuration management and change control processes.
- Strong analytical and problemsolving skills.
- Ability to work independently and manage multiple priorities in a global crossfunctional environment.
- Excellent written and verbal communication skills.
- Experience working with engineering teams project management tools and IT infrastructure.
Preferred Qualifications
- Experience integrating Microfocus ALM tools with thirdparty applications.
- Familiarity with macro creation dashboards and reporting customization.
- Knowledge of networking database management and software development lifecycle.
Leadership Expectations
- Champion Inclusion: Foster a collaborative and inclusive work environment.
- Communicate Clearly: Effectively convey technical and nontechnical information.
- Cultivate Relationships: Build strong partnerships across teams and functions.
- Instill Ownership: Take initiative and drive accountability for tool performance.
- Inspire Growth: Provide mentorship and coaching to enhance team capabilities.
- Propel Change: Innovate and optimize ALM tool utilization to improve project outcomes.
Why Join Us
- Work on cuttingedge ALM solutions supporting global engineering teams.
- Gain handson experience with industryleading tools and technologies.
- Join a dynamic team focused on innovation efficiency and continuous improvement.
If you have a strong ALM tools background and a passion for optimizing engineering workflows apply today!
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Employment Type
Full Time
Key Skills
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