Group Manager - Transactional Quality - Mumbai - REF43516R
Group Manager - Transactional Quality - Mumbai - REF43516R
Posted on :
31-01-2025
Employer Active
1 Vacancy
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Job Description
Vertical: Travel
Role: Team Manager
Travel Management Corporate Ticketing / Refunds/Exchanges / Schedule Changes.
Key Responsibilities:
- Quality Assurance Management
- Develop and implement a comprehensive quality assurance program for airline back office and corporate travel management services
- Establish communicate and monitor quality standards performance metrics and key performance indicators KPIs
- Conduct regular quality audits and evaluations of processes transactions and customer interactions
- Team Leadership
- Lead mentor and motivate a team of quality assurance professionals
- Provide coaching and training to ensure consistent and high quality performance
- Foster a culture of accountability continuous improvement and teamwork within the quality team
- Continuous Improvement
- Identify areas of improvement and work with cross functional teams to implement enhancements
- Proactively address service gaps and implement corrective actions to prevent future issues
- Stay up to date with industry best practices and emerging trends to enhance our services Quality
- Reporting
- Create and distribute regular quality reports to management highlighting performance trends areas for improvement and success stories
- Analyze data to identify root causes of quality issues and recommend solutions
- Client and Stakeholder Communication
- Collaborate with clients to understand their quality expectations and feedback
- Act as a liaison between clients and internal teams to address quality concerns and implement improvements
- Compliance and Standards
- Ensure compliance with industry regulations and quality standards
- Keep abreast of changes in regulations and standards to maintain compliance
Qualifications :
- Any Graduate/PG/MBA.
- Strong knowledge of quality assurance methodologies and tool
- Excellent leadership interpersonal and communication skills
- Analytical and problem solving skills with the ability to interpret data and make data driven decisions
- Familiarity with Travel industry regulations and quality standards
- Certification in quality management e.g. Six Sigma Lean ISO 9001 is a plus
Additional Information :
Shifts: US/UK Shifts
Mode of work: 5 days WFO
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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