Assistant Reservations Manager The Savoy Hotel
Assistant Reservations Manager The Savoy Hotel
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Job Description
Job Title: Assistant Reservations Manager
Department: Reservations
Inspired and supported by: Director of Reservations
Your purpose will be:
To work with the Reservations team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.
You will be accountable for:
Assist Reservations Manager with strategic commercial goals by finding ways to drive additional revenue.
Actively manage teams performance: difficult conversations probations appraisal reviews.
Creating SOPs to for training colleagues and maintaining standards.
Coaching and benchmarking of the teams performance and standards: Forbes LQA The Savoy Sales SMART goals and inquiry leads.
Take and process enquiries ensuring they are entered correctly into PM in accordance with the guests needs and the Hotels requirements.
Respond to enquiries via the website Email and letter in a timely manner with the appropriate level of efficiency and sales technique.
Sell the rates that are indicated in the PM system always endeavouring to upgrade the guest.
Have a good knowledge of the Hotels facilities Food and Beverage outlets in order that these facilities can be sold to the guest.
Booking of Restaurants in the hotel and ensuring that these bookings are satisfactorily communicated.
Assisting with the procedure for group bookings inputting of rooming list and group amendments.
Undertake tasks in a timely manner that have been delegated to you by the Reservations Manager and/or the Revenue Manager.
Assist with the building of packages and rate codes.
Attend HOD meetings and any additional meetings that might arise which will directly involve the reservations department in absence of Reservations Manager.
Ensure clear communication channels and methods with all other departments to facilitate complete guest service
Liaise with and ensure clear communication channels and methods with all other departments to facilitate complete guest service.
Your key responsibilities & contribution will be:
Assist with scheduling of rotations and timekeeping for the department.
To manage maintain and provide training of all relevant technology systems including PMS Royal Service Manager MFR Silverware and Mitel.
Providing support coaching and training for the team in telephone and email manners Forbes LQA The Savoy standards.
Monitoring the accuracy of the teams work and the standard that we are acquired to follow; benchmarking their success IAudit spot check.
Creating SOPs to for training colleagues and maintaining standards.
Managing teams difficult conversations
Actively managing teams performance.
Qualifications :
What you will need to do in this role
1 to 3 years experience in supervisory or leader role within the Rooms Division in a fivestar luxury hotel.
Proven effective development of others
Excellent interpersonal and communications skills
Highly organised goal and results oriented person
Please note that we believe in flexibility and multiskilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information :
Whats in it for you
- Competitive salary pension and life assurance
- 3133 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts:
- Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access cycletowork scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes optician reimbursements and local discounts for F&B and retail
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
