Reservations Agent
Reservations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Specific Responsibilities
- Fields reservations from multiple channels and accurately inputs data into the OPERA Property Management System (PMS)
- Assists Front Office team and Revenue Manager with prompt resolution of guest issues pertaining to reservations
- Maintains reservations including all guest notes & special requests
- Inputs/manages all online travel agent (OTA) reservations
- Inputs all group contracts in the PMS and Synxis Central Reservations System (CRS) and post initial and subsequent deposits when required
- Inputs all credit card and direct bill authorization forms
- Assists Revenue and Reservations Manager with data reporting and other daily task when needed
- Assists front desk in the execution of guestroom amenities & other customer service responsibilities
- Assists front desk with daily arrivals list; communicating all special requests and VIPs
- Assists Director of Sales & Marketing with special projects when needed
- Builds professional relationship with repeat guests & VIPs
- Maintains general reservations email inbox
- Attends weekly and monthly revenue management and sales meetings
- Performs other tasks as needed
Qualifications :
Qualifications
- Must have strong attention to detail be able to multitask and eager to learn new skills.
- Experience with OPERA PMS preferred but not required.
- Effective/professional communication skills.
- Detailed knowledge of the hotel room types amenities.
- Knowledge of downtown and the surrounding neighborhoods a plus
- Must pass a background check.
Physical Requirements
- Must be able to sit or stand for extended periods of time. Position may require the agent to walk throughout the property and up and down stairs.
Education/Formal Training
- High School diploma required. Associate or Bachelors degree preferred.
Experience
- Reservations/Front desk experience preferred
Additional Information :
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex national origin disability veteran status and other legally protected characteristic. The EEO is the Law poster is available here:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
