ServiceNow Team Lead

Sopra Steria is seeking a ServiceNow Evangelist/Ambassador to represent the ServiceNow community within Sopra Steria BeNeLux. This position is key in enhancing our ServiceNow expertise and expanding our presence in the BeNeLux ServiceNow Market. Next to sharing your ServiceNow passion and vision with our different business lines prospects and customers you will be part of the ITSM team with responsibility for designing implementing and maintaining our own ServiceNow platform and ServiceNow customers with their IT service management needs.

Scope/Responsibilities 

• Grow a team of specialised ServiceNow consultants within the Benelux market. 
• Be active in the ServiceNow community and share your passion with other business lines and customers.
• Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM CSM ITOM ITAM App Engine and Automation/Workflows 
• Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow 
• Design integrate and architect ServiceNow solutions/modules to meet business requirements. 
• Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management Problem Management Configuration Management Change Management and Release Management) 
• Manage functional and technical documentation for ServiceNow configuration and customizations.
• Perform stakeholder management with ServiceNow customers to ensure service governance quality continuity and performance. 
• Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team. 
• Actively contribute to leading practices and share expertise related to the ServiceNow platform 

Qualifications :

• Bachelors or masters degree in Computer Science Information Technology or a related field  
• 8 years of experience with ServiceNow Strong knowledge of ServiceNow modules including ITSM CSM ITOM and CMDB. 
• 5 years of experience in senior consultancy and architecture roles.  
• ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs.
• Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow. 
• Experience with ServiceNow Workflows Automations and Integrations 
• Ability to translate complex business requirements into functional/technical ServiceNow solutions. 
• Solid knowledge of ITIL processes and best practices 
• Experience leading and collaborating with teams across local nearshore and offshore locations.
• A clear passion for ITSM tools such as ServiceNow 
• A commercial mindset to support bids and business opportunities. 
• Strong communication explanation and presentation skills  
• Excellent problem solving and analytical skills 
• Fluent in English and Dutch/French 

Additional Information :

Our employees are known for making bold choices and delivering results. Work among highlevel professionals at the forefront of corporate software solutions and innovation at Europes Leading Digital Service Provider.

We offer a generous employee benefits package that includes:

• A variety of perks such as mobility options (including a company car) insurance coverage meal vouchers ecocheques and more.
• Continuous learning opportunities through the Sopra Steria Academy to support your career development.
• The opportunity to connect with fellow Sopra Steria colleagues at various team events.

People are the cornerstone of our success. Thats why we aspire to be bolder together. Our goal is to build highfunctioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.

Excited about this job opportunity Ready to shape the world with us Great! We are looking forward to your application!

Want to know what happens next

The recruitment process typically begins with the first step where the recruiter screens candidates based on their qualifications and fit for the role. This is followed by the second step where candidates undergo more indepth evaluations including technical assessments and an interview with the hiring manager to assess both technical skills and team compatibility. The following steps involves the company reviewing feedback and aligning on a potential offer. Finally in the final step the candidate receives a formal job offer.

Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age ancestry nationality color family or medical leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion gender (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.

Remote Work :

No

Employment Type :

Fulltime