Responsibilities:
- The Hotel General Manager (GM) will oversee the opening and management of our brandnew hotel property. He will play a key role in the preopening phase leading the efforts to launch the property and then continue to oversee daytoday operations once the hotel is open and operational.
- The GM will ensure the property meets operational excellence delivers exceptional guest experiences and achieves financial and business objectives.
PreOpening Phase:
- Lead and manage the preopening process including recruitment hiring training and onboarding of key staff.
- Coordinate with corporate teams to ensure timely delivery of operational plans marketing campaigns and IT infrastructure
- Collaborate with contractors and vendors to ensure the hotel’s physical space aligns with brand standards.
- Develop and implement preopening budgets forecast and track costs and ensure all preparations are made to open the hotel on time.
- Train the staff on group policies and procedures including those for guest services operations housekeeping food and beverage and sales & marketing. Eventually adapt the policies to local regulation.
- Develop and implement a sales strategy to build awareness and attract guests to the new hotel creating partnerships and local marketing efforts.
- Ensure all licensing legal and safety requirements are met for opening.
Operational Phase (PostOpening):
- Oversee daily hotel operations ensuring a smooth and highquality guest experience in all areas including guest services housekeeping food and beverage maintenance and administration.
- Drive revenue growth through strategic planning pricing strategies and optimizing occupancy and average daily rate (ADR) in line with the Group guidelines.
- Develop and manage marketing and sales initiatives to promote the hotel maximize revenue and improve market visibility.
- Represent the hotel at local events and business meetings establishing a strong network and reputation within the community.
- Monitor financial performance including operating expenses profit and loss statements and adherence to budgetary guidelines.
- Review guest feedback and implement solutions to resolve any issues maintaining high levels of guest satisfaction and loyalty.
- Lead regular performance meetings with department heads setting goals and assessing performance against KPIs.
- Ensure the hotel maintains adherence to brand standards and implements continuous improvements.
- Manage relationships with key stakeholders including ownership corporate offices and local businesses.
- Implement and enforce health and safety standards and protocols for staff and guests.
- Foster a positive and collaborative culture among staff with a focus on guest satisfaction team engagement and performance excellence.
Requirements: Qualification and Skill
- Master’s degree in hospitality management Business Administration or related field.
- Minimum of 10 years in hotel management with at least 35 years in a senior leadership role.
- Experience in hotel preopening and/or multiproperty management is a plus.
- Fluency in English
- Proven experience as a Hotel General Manager with a strong background in both preopening and operational management.
- Indepth knowledge of hotel management software and property management systems (PMS).
- Strong financial acumen with experience managing budgets forecasting and cost control.
- Excellent leadership communication and interpersonal skills with the ability to inspire motivate and manage teams.
- Demonstrated ability to develop and implement operational processes and ensure quality standards are consistently met.
- Strong business development and marketing capabilities to drive sales revenue and brand awareness.
- Experience with upscale or fullservice hotel brands is mandatory. Prior experience in conference centers managements is a plus.
Contractual information:
- Full Time Position
- Willing and able to relocate to Nigeria for the opportunity
- Suitably qualified candidates from all African nationalities are encouraged to apply.
If you wish to apply for the position please send your CV to Matthew Taylor at
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Matthew Taylor
Recruitment Consultant
Finance Fintech & IT
CA Global will respond to shortlisted candidates only. If you have not had any response in two weeks please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.