Net Production Support Specialist
Net Production Support Specialist
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1 Vacancy
Job Description
Net Production support role last week and I do not see any candidates submitted for this role
Location : Hybrid (Atlanta GA or Chicago IL or Norfolk Richmond VA and Indiana
FTE
The Opportunity:
Investigate and resolve defects reported by clients in a timely and efficient manner.
Collaborate with crossfunctional teams to identify the root cause of defects and implement solutions.
Document resolution steps and maintain logs for future reference and process improvement.
Perform indepth analysis and categorization of reported incidents or defects.
Identify patterns or recurring issues to escalate appropriately to development or support teams.
Act as the initial point of contact for highpriority issues ensuring they are routed correctly for resolution.
Assign identified defects to the appropriate team or individual based on expertise and workload.
Ensure defects are prioritized according to business impact and urgency.
Follow up with assignees to ensure timely resolution and communicate updates to stakeholders.
Handle timesensitive development tasks such as creating scripts fixing minor bugs or implementing small features.
Work closely with development and testing teams to ensure highquality deliverables.
Ensure compliance with coding standards and deployment procedures.
Troubleshoot and resolve issues related to loading provider and member data into systems.
Perform manual data loads and validations as needed to support client operations.
Coordinate with data management teams to address inconsistencies or errors in the data load process.
Update and maintain configuration settings for provider and member data within the system.
Ensure configuration changes align with business requirements and are thoroughly tested before deployment.
Provide support for configurationrelated issues and collaborate with stakeholders to resolve them.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need:
Bachelors degree in computer science Information Technology Engineering or a related field.
3 years of experience in a technical support production support or software development role.
Proven experience in defect resolution issue triage and incident management within a technologydriven environment.
Handson experience working with provider and member data systems ETL processes and manual data handling tasks.
Proficiency in SQL and database management for troubleshooting data load issues and performing manual loads.
Hands on experience with development framework (e.g .Net) for handling urgent development tasks..
Strong understanding of software development lifecycles (SDLC) Agile methodologies and configuration management.
Excellent root cause analysis and advanced triage skills for resolving complex technical issues.
Experience in handling provider and member data configuration in healthcare or insurance domains.
Experience working directly with clients to address and resolve defects and datarelated issues.
Proven ability to prioritize and manage multiple responsibilities under tight deadlines.
Desirable Skills:
Experience working directly with clients to address and resolve defects and datarelated issues.
Proven ability to prioritize and manage multiple responsibilities under tight deadlines.
Familiarity with defect tracking and project management tools like JIRA Azure DevOps or equivalent.
Knowledge of process optimization and change management methodologies
Employment Type
Full Time
