Desktop Support Engineer L2 RU
Desktop Support Engineer L2 RU
Posted on :
07-02-2025
Employer Active
1 Vacancy
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Job Description
We re seeking a proactive IT professional to provide toptier hardware/software support to employees and new hires. This role includes troubleshooting inventory management weekly reporting and key administrative tasks.
Success requires adaptability strong customer service skills and a commitment to excellence in a fastpaced environment. Occasional travel (up to 150 miles) is required.
Requirements
Responsibilities:
- Image and install software on Windows and Apple laptops/desktops including IMAC (installations moves additions and changes) and Remote support
- Troubleshoot post deployment issues on multiple computer platforms: Windows Macintosh and mobile devices
- Printer breakfix and installation
- Disposal redeployment and Asset reclaim
- Shipping coordination
- Data Backup and Data Recovery coordination
- Hardware Refresh
- Warranty and Outofwarranty repair and replacement
- Depot Services
- Walk Up Support
- Spare parts management
- Executive (VIP) Support
- Audio and Video Support including Health Checks
- Inventory and Asset Management Depot Operations
- Coordinate with external vendors for dispatch support
- Identify and resolve hardware and software application conflicts
- Open and close service requests as well as manage the classification assignment tracking and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies
Requirements/Qualifications:
- Prefer 35 years IT experience including technical training
- Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applications
- Experience with imaging windows 10 OS.
- Familiar with basic network concepts (e.g. TCP IP Windows Networking Ethernet)
- Networked printer experience (queue creation server maintenance etc.) HCL Confidential
- Experience in using PCbased word processing presentation and email software preferred
- Experience with using PCbased spreadsheet software sufficient to develop formulas complete calculations across multiple worksheets and use functions preferred
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Experience working in or supporting a call center or help desk environment
- MCP and or A Certifications
- Aptitude for learning
- Excellent oral and written communication skills
- Ability to work in teams and in a team environment
- Able to lift up to 50 pounds
- Own car for transportation (mileage will be reimbursed by policy)
- Valid driver s license
Key Responsibilities: Support remote sites in and around the Region. Assist other HPIT teams as needed and attend operational meetings Maintain and update existing network infrastructure LAN and Voice MACD knowledge/skills Troubleshoot, repair, and install network equipment (switches, cables). Manage inventory of hardware, parts, and loaner equipment. Set up new PCs, perform system re-imaging, and End-user data transfer. Requirements: Advanced Windows OS knowledge (Mac/Linux a plus) High level of English & local language Relevant work experience from 2 to 5 years Valid driver's license Willingness to travel
Education
IT related qualifications
Employment Type
Full Time
Key Skills
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