Senior UX Designer
Senior UX Designer
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1 Vacancy
Job Description
At Catawiki every day brings the extraordinary! Whether its a or we encounter exceptional objects every day.
Were a oneofakind marketplace for buying and selling special objects! Each week we offer over 75000 unique items in auction carefully curated by our passionate inhouse experts.
Having sold over 20 million unique objects to date were on a mission to become the worlds most popular destination for special objects. As a growing diverse and sustainable scaleup we proudly live by our core values:
- Taking ownership and driving impact
- Being open to change and feedback
- Being passionate about our mission and our customers.
If these values resonate with you wed love to explore how you can join us on this exciting journey!
About the role
We are seeking a passionate and talented Senior UX Researcher to join our UX team. This is a pivotal role that combines handson research expertise with leadership in maturing our research practice. You will take a mixedmethods approach leveraging both qualitative and quantitative insights to deeply understand the needs behaviours and motivations of our users. Additionally you will champion customercentricity democratize research through tools and best practices and own the systematic measurement of customer satisfaction across the user journey.
What Youll Do:
- Lead Research Initiatives: Set the research strategy and research roadmap for Catawiki. Design and execute research activities that drive a deep understanding of our customer base and influence the most important product decisions.
- Empower Teams: Collaborate with crossfunctional teams including designers product managers and developers to democratize research. Provide teams with the tools methods and best practices needed to conduct their own research.
- MixedMethods Approach: Design and conduct foundational formative and evaluative research by combining qualitative methods (e.g. moderated/unmoderated usability testing focus groups interviews card sorting) with quantitative techniques (e.g. surveys A/B testing behavioral analytics and statistical analysis) to create a holistic view of user behavior. Use tools like Maze AB Smartly Mixpanel and Hotjar to gather insights.
- Advocate for Users: Act as a vocal advocate for customercentricity ensuring the user perspective informs decisionmaking at every level. Influence stakeholders by delivering impactful and actionable research findings.
- Measure and Improve Customer Satisfaction: Own and systematically measure customer satisfaction across the user journey. Define success metrics and partner with data experts to track and analyze these metrics to inform the roadmap.
- Communicate Insights: Present findings in compelling and innovative ways tailoring communication to resonate with diverse stakeholders. Create user models personas and other tools to ensure insights stick with teams.
- Foster Research Maturity: Develop and implement a UX research roadmap that aligns with organizational goals. Mentor team members and champion a culture of curiosity and continuous learning.
What Were Looking For:
- Proven Track Record: 4 years of experience in UX research with a demonstrable history of improving products and services through research.
- Quantitative and Qualitative Balance: Ability to combine qualitative and quantitative insights to paint a comprehensive picture of user behaviors.
- Customer Advocacy: Passion for customercentricity and a proven ability to champion the user perspective within an organization.
- Collaboration: Experience working closely with crossfunctional teams in agile environments including designers product managers engineers and data experts.
- Communication Skills: Exceptional storytelling and communication skills to effectively sell research insights and influence decisionmaking.
- Organizational Skills: Highly organized with an entrepreneurial mindset and a proactive approach to identifying opportunities and solving challenges. Comfortable working with tight deadlines.
Education: Bachelors degree in Human Factors HumanComputer Interaction Psychology Sociology or a related field.
Why Youll Love Working with Us
- Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80 categories. In our flat structure every role has a broad scope that directly impacts both our customers and the business.
- Learn and Grow with Us through our Learning & Development initiatives which include clear development plans and mentorship programmes designed to support your career progression.
- A Culture of Connection defines us. Were a passionate diverse and collaborative team of 800 Catawikains and 60 nationalities all coming together to build a oneofakind marketplace. We foster an inclusive and queerfriendly work environment committed to making every Catawikian feel welcomed and empowered. Whatever your story we encourage you to bring your unique perspective to our team.
- Celebrate Lifes Moments with us at Catawiki. When you join us youll receive a 100 Catavoucher and on each birthday youll get a 50 Catavoucher to celebrate. Enjoy an extra day off each year to Pursue Your Passion. We also recognise significant work anniversaries (3 5 8 10 years) with additional time off plus extra leave for lifes big moments like marriage engagements or moving house.
Please note that benefits can vary by location. For specific information regarding whats available in your country please consult your recruiter.
Our Offices and Way of Working
Our vibrant offices in Amsterdam Paris and Lisbon are designed to inspire and connect. Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means we typically ask you to be in the office 2 out of 5 days roughly 40% of your working time to collaborate and connect with your colleagues. Of course if the job description specifies that the role is 100% remotesuch as for certain expert or sales positionsthen that arrangement will apply.
Interested
Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to .
If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Employment Type
Full Time
