Customer Service Bae Agent
Customer Service Bae Agent
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0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are searching for an outgoing hardworking allaround great communicator who cares passionately about the experience that our customers receive.
You will be joining an exceptional Customer Love Team within Boomerang for one of our offshore UK client Campaigns talking to our customers on a daily basis to resolve all customer queries. All incoming live customer contact will go through you especially making use of phone live chat and WhatsApp. You will be empowered to help shape our customer journey and come up with new ways to make people s lives easier and happier.
- Being the face and voice of our Client to new and existing customers.
- Using communication tools including phone email WhatsApp live chat and to keep customers informed.
- Dealing with a wide range of queries issues and feedback from our current and potential customer base.
- Bringing happy moments to the people (and dogs!) we serve.
- Passing on customer insights & feedback for us to turn those into strategic decisions for the future of the business.
- Helping to form our culture and voice and bring a fresh pair of eyes to everything.
Requirements
- Exceptional communication skills both written and verbal
- Obsessed with dogs
- A lover of animals (required)
- Customer service experience
- Ready to get stuck in and work hard
- Reasonable numerical reasoning skills
- Kind giving and thoughtful
- Obsessive organizer
- Eager to learn and improve
- Genuine honest innovative and adaptable
- Creative curious and full of ideas
- Matric or equivalent
- Hospitality and concierge experience is highly advantageous.
- Experience on live web chat email and voice experience essential
Benefits
We want you to tell us in your initial application what your favourite dog breed is and why. The right fit will be someone who is motivated by the idea of bringing random moments of happiness to the people (and dogs!) we serve and is excited by the idea of working in a highperforming team (Lunar) within Boomerang
This role is for 40 hours per week Monday Sunday on a rolling rota basis including regular weekend days and bank holidays. Customer Love currently operates on a shift rotation basis. Shifts may be scheduled within the range of 9am to 10pm (subject to change).
Must have a love for pets. Must have a matric certificate. Must have passed Maths and English. Have good verbal and written skills. Must be customer service orientated. Computer Literate Must bring original ID and Matric certificate upon interview.
Employment Type
Full Time
