Senior Switching Role
Senior Switching Role
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Support analyze and maintain realtime specific environments and tools used within the Switching Department.
Have excellent problemsolving skills in order to identify issues timeously and to resolve any reported problems. Assess the severity of the incident or problem and determine an appropriate approach to resolving problems. Offer world class service to clients and internal stakeholder teams.
- Support and maintain production and UAT switching environment upgrade security disaster recovery hotcards bins etc;
- Implement and support new switching environment features.
- Ensure open and clear communication channels are established with all clients at a technical level;
- Ensure that communication channels with all stakeholders at a technical level i.e. Banks suppliers and customers etc;
- Ensure that feedback is given to both senior management and clients;
- Investigating production related queries as raised by business or external parties;
- Ensure that adequate testing has taken place before implementing new systems or changes to existing systems;
- Setup and configure Disaster Recovery (DR);
- Ensure that periodic tests are executed at the DR site;
- Ensure that failover procedures are documented and kept up to date;
- Ensure that all technical documentation is current and freely available;
- Ensure that all processes are documented;
- Test any new system releases / upgrades from Development or Service Providers;
- Ensure that a testing schedule and procedure is available;
- System Maintenance (Production and Test);
- Database management and maintenance;
- Provide process enhancements and recommendations;
- Automate monthly system reports for customers and management;
- Responsible for recurring system changes on customer environments;
- Provide solid technical foundation to/across all of our customer environments;
- Proactively manage the environments withing the department;
- Ensure that all incidents are logged and effectively managed resolved and escalated if necessary;
- Identify trends across customer base and feedback observations and assessments; and
- Support all members within the team and be the senior technical advisor on complex technical items;
- Analysis and scoping of mandated requirements or changes and/or new solutions from a technical standpoint;
Requirements
We encourage all applicants to carefully review the required skills competencies and education levels outlined in the job description. This ensures that we can focus on candidates with the right qualifications leading to a more efficient and accurate evaluation of your application.
To ensure your application can be fully considered it is essential to complete the SAPIA assessment which will be emailed to you immediately after submitting your application. We kindly request that you complete the assessment within the next 3 days to proceed with the shortlisting process.
We appreciate your prompt attention to this and look forward to reviewing your complete application!
Education and Experience
57 years experience with ACI product support and implementation;
Proven track record for detailed investigation analysis with extensive troubleshooting experience of realtime applications;
Providing after hours support for multiple ACI software platforms troubleshooting and periodic maintenance;
SQL Administration and SQL scripting experience will be an advantageous;
Linux and Windows OS skills advantageous; and
SQL Profiler Network sniffers and Windows Performance Monitor.
Skills and Behavioral Competencies
Have good verbal and written communication skills at a technical and business level depending on audience;
Be selfdriven and have high energy levels;
Be organized and assertive and the ability to work under pressure;
Be a logical thinker; and
Benefits
- Competitive salary structure including:
- Pension fund;
- Disability Benefit;
- Death Benefit;
- Dread disease; and
- Funeral Cover.
- Hybrid working arrangements are offered with some exceptions.
- Conveniently located at the "Great Westerford Building" on the Corner of Dean Street and Main Road with access to:
- Dean Street Arcade and Newlands Quarters with a variety of Restaurants and Coffee Shops
- Gym and Child Care Facilities (inside Great Westerford Building)
High attention to detail. Strong verbal and written communication skills. Ability to manage workloads effectively. Technical expertise with a focus on quality. A collaborative team-oriented mindset. Proactive in identifying and interpreting the impacts of impediments. A continuous improvement mindset toward testing processes. Resilience under pressure and adherence to tight deadlines. Effective collaboration with internal and external stakeholders across technical, administrative, and managerial levels.
Education
Minimum of 5 years experience in postilion. Proficiency with API testing tools (Postman preferred). Experience with Switching Background in the Financial Services industry (advantageous). Strong SQL skills.
Employment Type
Full Time
