Support Engineer 1
Support Engineer 1
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Job Description
Support Engineer I
Location: Pune India
Experience: 0 – 3 years
Business Unit: PS (Payment Services)
Job Role: Support
As part of compliance with the SLAs of Client's Payment Services customers he participates in the assistance and treatment of incidents reported by the RUN IT teams supervises the Support team and ensures the resolution of incidents with the aim of compliance contractual commitments (deadlines quality cost etc.)
Roles and responsibilities
Participate in the handling of incidents with the aim of their resolution
- Participate in supporting the RUN L2/N3 team and resolving productionrelated incidents/problems.
- Participate in the analysis of incidents by the RUN IT team and recommend actions to be implemented based on the reported incident
- Participate in implementing the necessary developments to resolve the incident
- Participate in carrying out unit tests and write the documentation corresponding to the modifications made before Going into Production
Participate in respecting commitments/SLA's
- Participate in meeting commitments in terms of deadlines and quality of work provided
- Participate in compliance with standards specific to your activity
- Participate in improving your team's indicators in order to improve the quality and image of the company
- Participate in compliance with the development standards chosen by HPS as part of its activity
- Participate in defining areas of development for procedures specific to maintenance
Participate in RUN team support
- Participate in assisting RUN teams in putting into production
- Participate in the Validation of deliverables / RUN/PROJECT team procedures during the Rollout.
- Participate in assisting the RUN team with requests for information/technical business consultation.
- Participate in network enhancements and ensure nonregression testing
Participate in the oncall program according to schedule
- Ensure intervention in the event of an incident occurring outside working hours
Business Skills
- C language
- PL/SQL language
- Shell System
- Unix Server
- Testing techniques
- Network certification (Visa Mastercard)
- PowerCard Products
- J2EE HTML Template
- Certification practices (Visa MasterCard etc.) Back Office
Knowledge
Electronic banking profession
IT project life cycle
English language
Project management
Managerial Skills
Client orientation
Respect of Commitments
Taking initiative
Anticipation of problems
Reporting & Monitoring
Involvement in the Quality & AP approach
Behavioral Skills
Interpersonal skills
Team spirit
Initiative
Flexibility
Employment Type
Full Time
