Assistant Outlets Manager
Assistant Outlets Manager
Posted on :
04-02-2025
Employer Active
1 Vacancy
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Job Description
Fairmont Mount Kenya Safari Club has been awarded Africas leading hotel inand 2024 by the World Travel Awards.
We are looking to grow our team and engage a highly motivated and passionate Assistant Outlets Manager who will work closely with the team to drive and deliver on the Fairmont promise turning moments into special memories.
- Floor presence during shift greeting and interacting with guests.
- Perform daily inspection of restaurant/ outlet for readiness according to standards.
- Responsible for all opening/closing procedures of shift including Log Book premeal shift guest comment card process and menu engineering.
- Maintain fast accurate service positive guest relations and ensure products are consistent with company quality standards.
- Implement incentive programs to generate increased revenues and motivate colleagues
- Responsibility for maintaining the highest standards of service and ambiance.
- Supervision of tabletop presentation for meal service.
- Supervise and direct service
- Handle guest complaints in the most diplomatic manner.
- Ensure food quality and 100% customer satisfaction.
- Complete menu knowledge (breakfast lunch dinner bar and wine pairing).
- Maintaining inventory of equipment linen and other supplies
- Profit & Loss management by following cash control/security procedures manages labor review financial reports and takes any appropriate actions.
- Monitoring and controlling Micros system in appliance to guest checks and hotel reports
- Monitor speed of service and exercise quality control for both food and beverage.
- Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals.
- Increase knowledge of the industry trends.
- Maintain safety by adhering to stated safety policies and handle guest and employee accidents.
- Ensure Occupational Safety & Health Act local health and safety codes and company safety and security policy are met.
- Relate any outlet maintenance needs to the Engineering Department by work order program.
- Keep storerooms in a state of readiness cleanliness and tidiness.
- Promote and maintains good employee relations between service kitchen and dining room.
Qualifications :
- Bachelors degree or Diploma in Hospitality Management or related field.
- At least 3 years of experience in a luxury hotel or resort setting preferred in similar role.
- Strong knowledge of F&B management practices including food safety service standards and guest relations.
- Excellent leadership interpersonal and communication skills.
- Familiarity with Opera systems MS Office
- Passion for hospitality and delivering outstanding guest experiences.
- Proactive detailoriented and capable of working independently.
- Ability to adapt to a fastpaced dynamic environment.
- The position requires flexibility in working hours including weekends holidays and evenings as per the operational needs of the hotel.
Additional Information :
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career
- Work and learn in a mgical luxury property
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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