Social Media Moderator and Community Manager - Greek
Social Media Moderator and Community Manager - Greek
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Job Description
Where: Remote
Type: Freelance
Join Us at Social Element!
Founded 22 years ago were a leading global and independent fullservice social media agency on a mission to Make Social Better for everyone.
To us better social means creating unskippable content making scrolling safer for everyone creating stronger connections with each other and making a huge impact.
Our mission is to cultivate strong genuine connections with a brands audience creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels we ensure that every comment and piece of content shared reflects positively and authentically on the brand.
We thrive in the fastpaced environment these projects bring expertly navigating through high volumes of content while seamlessly integrating into the community. But for us its about more than just engagement. Were dedicated to building a secure positive and inclusive community where everyone can experience and share that brand love.
To #makesocialbetter we are looking for a Social Media Moderator and Community Manager Greek to work across two clients; one in Gaming and one in Finance.
What youll be doing
As a Community Manager youd be responding to complaints queries and engaging with the online audience on behalf of our clients across a variety of social media channels.Youll be a master of context as you skilfully address these customer inquiries and comments ensuring each interaction is timely professional and resonates with the brands tone of voice.
Youll also be a Moderator ensuring a welcoming and judgementfree zone where consumers feel safe and respected ensuring the social feeds remain open and inclusive spaces.Youll be reviewing strong graphic images and written content that violates the guidelines of the community. Youll be also escalating content that falls within escalation processes (eg. child safety bomb threats).
In this role you willbe an essential part of our team connecting with the brands audiences for the Greek markets.
Working Hours
Ideally we are looking for candidates who have flexibility to work across weekdays and weekends to cover all project hours.
For this project you would be expected to work approx. up to 5 or 6 hours per weekwith additional hours possibly available.You must be available across both weekend days in the morning (7am to 8am GMT).
At times the times may change and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects.
Child Protection
At Social Element we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children regardless of their age disability gender identity race religion sex or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.
Requirements
Excellent Greek language knowledge: As youll be posting messages in social media its a must to have superb writing skill in the Italian language.
Advanced English language skills: As youll be working with a variety of teams and people all of our training and communication is in the English language.
Background experience: either engagement social customer care and/or community management either with a brand or digital agency.
Social Media knowledge: Experience in using either Facebook Twitter Instagram Pinterest TikTok LinkedIn and/or YouTube and understanding their audiences in addition to staying on top of the latest trends.
A confidence with digital technology as youll be using a range of tech tools e.g. Sprinklr Social Sprout etc in addition to any internal tech tools e.g availability scheduling tools Google Chat etc
A selfmotivated social media expert who thrives in a remote environment has a structured approach to work and the ability to maintain productivity and efficiency while working from home.
IT Policy
We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work your PC will need to meet the following requirements:
Operating system Windows 10 64bits or higher / MAC OS X version 13 (Ventura) or higher.
i5 8th generation or faster 64bit (x64) processor
At least 8GB RAM (16GB recommended)
Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
40 GB available HDD (SSD recommended)
A Webcam and headset
Android or iOS device for 2FA
Chromebook Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine) you need to send us your computer specs and explain how you intend to do this.
Please Note: It is essential to have all IT requirements to carry out this work.
The Hiring Process
The hiring process for this position will be made up of the following stages:
Online Assessment
Behavioural interview with one of our Talent Team Members
The Social Element Behaviours For Success
Be focused and decisive
Be brave and inspirational
Be rigorous in our approach
Be considered and inclusive
Be loud and proud
How To Apply
Simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video or we wont be able to process your application:
Details of your personal/professional experience in relation to this work
Why you are interested in being part of our team at Social Element
We are excited to receive your application!
Employment Type
Full Time
