Customer Service Advisor Powertools
Customer Service Advisor Powertools
Posted on :
28-01-2025
Employer Active
1 Vacancy
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Job Description
- Handling all customer interaction including requests for pricing delivery dates sales campaign enquiries order processing dealing with carrier issues as well as aftersales support in a prompt friendly personalised and professional manner
- As a blended agent interact with the customer across all channels (inbound calls and emails)
- Providing a hightouch experience for customers each and every time
- Acting as a trusted advisor in answering questions and solving problems
- Advising customers on the best services available
- Building rapport with customers
- Providing a value add service that enhances the customer experience and builds our brands and service reputation
- Capture maintain and ensure quality of customer data
- Identify and highlight any service related issues incidents or trends
- Highlighting and escalating issues as necessary
- Delivering and maintaining both individual and team targets
Qualifications :
- Experience of working in a customer contact centre environment providing excellence in service to the customer
- A passion for delivering first class customer service
- Highly developed soft skills and a strong will to serve
- Excellent verbal and written English communication skills
- Good social and interpersonal skills
- Good listening skills
- Flexible enough to work as a blended agent across channels Inbound and Aftersales handling phone and
- email enquiries
- Excellent problem solving skills; solution focused
- Quality focused with attention to detail
- A genuine interest in the campaign brand with experience and knowledge of Power Tools
- Empathetic a warm helpful and positive approach
- Proactive confident selfmotivated and driven to succeed
- Takes ownership and is accountable
- Ability to work well under pressure
- A team player
- IT Savvy with good MS Office (Word and Excel) and keyboard skills
- The commitment to work towards individual and team goals
- Flexibility in hours of work/shift pattern
Additional Information :
Shift Operational Hours:
- Monday Friday: 08.00 16.00 or 09.00 17.00
Your future job location offers you: flexible work time options hybrid home/office based working options benefits and services employee discounts room for creativity and centrally city based location.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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