Customer Project Manager
Customer Project Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Project Manager will provide worldclass service by managing the delivery of TOMRA solutions ensuring projects are on time within budget and to specification. The role requires leadership in addressing challenges staying aligned with finances and milestones and empowering the team to find solutions. Strong teamwork and collaboration with crossfunctional teams are essential for success. The Project Manager will also be a clear communicator presenting issues and solutions effectively to stakeholders. Ability to manage multiple projects while staying organized is key from presale to handover to aftersales.
Primary Job Functions
- Manage and control project scope timeline and resources to meet objectives
- Define project goals assign roles and responsibilities to team members and ensure alignment with project objectives
- Identify problem areas initiate corrective actions and monitor project schedules making adjustments as needed
- Track changes to project scope and negotiate change orders for customerdriven modifications
- Maintain issues and punch lists for each project ensuring all tasks are completed on time
- Allocate resources appropriately and make decisions on the best course of action to meet project goals
- Monitor progress implement improvements and adjust plans as necessary to keep the project on track
- Motivate and guide the team to ensure tasks are completed on time and objectives are met
- Identify critical paths constraints and risks managing contingencies and mitigation strategies
- Provide regular status reports on project milestones deliverables risks and issues to leadership
- Lead project meetings including kickoffs risk assessments and postlaunch reviews ensuring effective communication
- Act as the primary liaison between the company and the customer ensuring smooth project launch execution and closeout
- Perform additional duties as required
Safety Quality and Compliance
- Promote a Safety First culture throughout the company our customers and our industry
- Ensure adherence to safety and quality across all facets of our operation and customer delivery
- Ensure the team works within agreed operating models and ensure all decisions are made within agreed authority limits
- Ensure compliance with agreed policies processes procedures controls and address quality and assurance outcomes as required
- Observe and comply with our code of conduct
- Identify implement and embed any Excellence initiatives to improve quality performance and efficiency of the team to facilitate outstanding customer experience
Organization
- Complete administrative tasks accurately and on time supporting effective communication and providing constructive feedback
- Support the organizations vision values and culture while performing any reasonable additional duties as needed
- Apply project management knowledge to capture customer specifications and transfer them to production teams
- Leverage experience in project management field service and customer support to meet customer needs
- Utilize strong interpersonal and communication skills to effectively interact with customers and stakeholders in English
- Demonstrate excellent problemsolving abilities and work on diverse issues with a focus on customer satisfaction
- Build and maintain effective relationships with customers associates and management working both independently and in teams
- Manage shifting priorities and timelines through strong organizational and time management skills
- Collaborate across departments and levels of the organization to elicit cooperation and ensure project success
Qualifications :
About you
- 3 years of experience in technical project management or related technical roles
- Must be able to travel nationally and internationally as required without restrictions up to 50% including Latin America up to Canada and other regions as needed
- PMP PMI or Prince 2 certification desired
- Proficient in CRM systems Microsoft Office and software similar to IFS
- Experience with CAD software systems preferred
- Strong knowledge of project management customer specifications field service and customer support
- Spanish and other languages are a plus
Education:
- Associates degree in engineering project management business or related field required; bachelors degree in engineering project management business or related field preferred
Additional Requirements:
- Ability to work in an open office environment as well as industrial customer worksites.
- Ability to work in Food processing plants farms cold storage facilities and outside in high/low temperatures
- Ability to sit at desk for long periods of time
- Kneel bend and stand as necessary
- Ability to lift up to 40 lbs
- Must be able to travel nationally and internationally as required without restrictions up to 50%
- Must have or be able to obtain a valid passport
Our Benefits:
- Training and updates on the TOMRA systems. Strong benefits offering with medical dental and vision plan premiums covered at 100% for employees.
- Healthy PTO policy with 26 days annually (sick vacation holiday) which increases with each year of seniority.
- Be part of a mission to transform how we all obtain use and reuse the planets resources to ensure a world without waste.
- Inclusive company culture that values diversity wellbeing and camaraderie among our teammates.
- Global career opportunities with a record for promoting internally.
- Professional development: We are passionate about people and seeing them succeed.
- We love innovation a collaborative environment where idea sharing and thinking outside the box is encouraged.
For U.S. applicants in accordance with applicable disclosure requirements the anticipated base pay range for the position is $.
Additional Information :
How to apply
If this sounds like you we would love to hear from you! All applications will be managed in the strictest confidence.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
