Technician IT support level 2
Technician IT support level 2
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Job Description
You will be responsible for responding to requests or inquiries made with the IT support group. You will respond to assigned tickets calls as well as internal customers who come in for various IT requests.
Main responsibilities:
- Resolve the majority of requests from level 1 and all complex requests
- Document procedures related to office technical support
- Updating of procedures
- Develop procedures for new technologies or new services
- Answer questions from Level 1 technicians
- Train level 1 technicians on procedures or technologies
- Video conferencing support
- Support all video conferencing sites in Canada
- Ensure a presence in the meeting rooms during specific events
Qualifications :
To join our team you need:
- Experience in office IT support
- Knowledge of ServiceNow and remote customer service tools for support
- Bilingual in French and English oral and written.
Additional Information :
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences experiences knowledge selfexpression unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women visible minorities and people with disabilities. By valuing a diverse workforce we ensure that our hiring practices are fair and equitable.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
