Head of User Research m f d

Mobility and travel are changing forever and Omio is at the center of this transformation. At the heart lies the consumer and were on a continuous journey to discover insights and infuse everything we do with a humancentered approach.

Were looking for a Head of User Research to lead and grow our Consumer Insights team someone whos inherently openminded curious empathetic and exploratory.

At Omio we share a common goal of making travel easy. We believe were helping scope the future of travel and want you to help us on our journey!  

In this role youll get to:

• Research Knowledge & Practice

  • Responsible for setting the standard of user research knowledge across the organisation.

  • Mentor and educate team members on research best practices.

  • Advocate User Research throughout the company ensuring an evidencebased approach is at the heart of all decision making.

  • Be hand ons with research and delivering actionable insights for design and product teams 

• Project Management & Planning

  • Define the research project portfolio allocate resources and ensure alignment with the companys strategic goals.

  • Accountable for ensuring that data analysis and reporting processes are highly effective and support the organisations strategic goals.

• Collaborative Research

  • Are responsible for establishing a culture of transparent collaborative and shared research across the organisation.

  • Ensure that research findings are widely communicated and accessible to all relevant teams and individuals.

• Team Management

  • Oversee and lead the User Research team.

  • Manage team resources and strategic planning for all research initiatives.

  • Foster a collaborative and highperformance team culture including setting the vision and direction for the team.

Qualifications :

• 10 years in UX research with at least 3 years in a leadership role

• 24 years experience hiring managing and growing user researchers

• Fluency in a broad set of research methods

• Proven ability to run end to end research studies and workshops from study design to delivering actionable insights

• Ability to use qualitative and quantitative research methods to uncover insights into our customers

• Excellent storytelling skills to communicate complex concepts clearly and persuasively and to encourage varying audiences to empathise with consumers and to think differently about travel

• Enjoyment of a fast paced environment and able to meet deadlines and deliver highquality work on schedule

• Comfort working with data insights and familiarity with statistical concepts a plus

• A BS or equivalent degree in psychology cognitive science Human Centered Interaction (HCI) etc.

Additional Information :

Whats in it for you #LifeAtOmio

• Have an impact. With innovation and smart technology we are changing the way people travel and you too can have an impact on this ride
• A competitive and attractive compensation package
• Subsidized Urban Sports Club membership
• A diverse team of more than 45 nationalities

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity religion national origin sexual orientation gender gender identity age or disability.

Hiring process and background checks
At Omio we work in partnership with Giant Screening once a job offer has been accepted Giant will be engaged to carry out background screening. Giant will reach out to you via email and occasionally via telephone/text message so that they can gather all the relevant information required. Consent will be requested prior to any information being passed to our services company.

Recruitment scams: Important notice

Protect yourself from scammers Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind potential scammers impersonating Omio recruiters (mainly via a global professional networking site and messenger apps).
Remember Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity report it to Remember to crossreference against our careers page if you question the authenticity stay vigilant and protect yourself from recruitment scams.

Intrigued Apply here in English.

Remote Work :

No

Employment Type :

Fulltime