PLM Support Engineer
PLM Support Engineer
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Job Description
We are looking for a PLM Support Engineer to join the team. This role will provide the support for NX and development of strong relationships with key internal groups including Design and Electronics covering four main areas of work:
Effective triage of NX incidents
At elbow support and resolving helpdesk tickets for all areas
Providing or helping facilitate the development of targeted user training and mentoring
Day to day system administration
As a PLM Support Engineer you will be responsible for:
Supporting Vehicle Design and Aerodynamics
Triage of incidents and resolving NX related issues
At elbow support where required
Evaluating and improving existing NX processes
Collaborating with crossfunctional teams to identify improvement opportunities
Review and highlight repeat issues to help identify the root cause and implement a permanent solution
Supporting with training and best practice for NX
Developing and updating technical documentation
Responding to and resolving tickets within the agreed business SLA
Liaising and working with the wider PLM team to ensure joined up thinking and development
Skills and experience required:
Experienced NX user
3D modelling experience
Knowledge of NX2007 Series
Knowledge of coding practices associated to NX
Experience of startup scripts
Experience in providing support to users/customers
Previous experience deploying software installations to client workstations
Quick and effective problem solving abilities
Ability to translate business needs into technical specifications
Ability to work with others to help continually grow the entire TIG department
Excellent communication skills written interpersonal and verbal
A team player with the ability to remain calm under pressure
Fully competent in core IT skills and technical / business knowledge required by the role and / or current assignment.
Please note this role will require flexibility to work extended hours or cover out of hours upgrades or outages on a rota.
Additional Information :
#LIKW1
Williams is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
