Customer Service Advisor - Background Checking
Customer Service Advisor - Background Checking
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1 Vacancy
Job Description
Summary of the Role: We are recruiting for a crucial Customer Service Executive position within our Background Checking team based in our Nottingham office. You will be part of an important team within Experian and to promote both your customer service and administration skills and starting on a career path that offers fantastic career progression and learning opportunities.
Reporting into the Team Manager you will have experience excellent customer service skills which you will utilise to support our clients and customers throughout their employment screening journey.
You will conduct several of the component parts of the employment screening process which will allow you to build your confidence and understanding of multiple screening methods including contacting clients candidates and referees by telephone email and live chat to gain required information.
Qualifications :
Experience delivering an outstanding customer experience
Experience working in a target environment
Enthusiastic and motivated
Manage confidential information
Stay up to date with industry trends
Preferable previous call center/live chat experience
Additional Information :
Our uniqueness is that we truly celebrate yours.
Benefits package includes:
Hybrid working 2 days per week office based
Great compensation package and discretionary bonus plan
Core benefits include pension bupa healthcare sharesave scheme and more
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Could this be the role for you Apply now to start your journey with Experian!
(Internal grade: G)
Experian Careers Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LIHybrid
Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Experian Careers Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
