Island Host Arabic Speaking
Island Host Arabic Speaking
Posted on :
28-01-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a friendly proactive and serviceoriented Arabicspeaking island host to join our guest service team. The ideal candidate will be responsible for ensuring that our guests enjoy a seamless memorable and personalized experience throughout their stay. This role involves providing exceptional customer service addressing guest needs and ensuring smooth communication between guests and various resort departments.
- Greet and assist guests upon arrival providing personalized checkin experiences and an introduction to the resorts facilities and services.
- Address guest requests and inquiries promptly offering recommendations and booking activities such as excursions spa services dining reservations etc.
- Monitor the guest experience proactively addressing any issues or concerns to ensure guests have a memorable stay.
- Conduct tours of the resort for new arrivals explaining the facilities amenities and activities.
- Handle guest complaints or concerns with empathy and professionalism escalating to management when necessary.
- Ensure a smooth departure process by providing any necessary support such as arranging transportation and assisting with checkout procedures.
- Act as a bridge between Arabicspeaking guests and resort staff ensuring clear communication and a high level of service.
Qualifications :
- Fluent in both Arabic and English (speaking reading and writing).
- Knowledge of additional languages is an advantage.
- Previous experience in hospitality guest services or a similar role is preferred.
- Excellent interpersonal and communication skills with the ability to engage and build rapport with guests.
- Familiarity with Arabic culture customs and guest expectations is an advantage.
- Capable of resolving guest issues with efficiency and professionalism.
- Willingness to work in shifts including evenings weekends and public holidays as required.
- A passion for delivering highquality guest experiences.
- Familiarity with hotel management systems or reservation software including Microsoft Office Opera Micros
Additional Information :
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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