QantasLink Customer Service Officer - Brisbane
QantasLink Customer Service Officer - Brisbane
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Job Description
- Exciting opportunity working within our QantasLink Airport Team
- Located at Brisbane Domestic Airport
- Permanent parttime opportunity
Our customer service function represents us on the ground and in the air. This is where memories are made from welcoming our customers at check in to looking after them on board we deliver the best in service and customer care. The services in our airports are the heart of the Qantas product and customer service experience. Right across airport terminals our people make it happen for our customers. Airports are the heart of our operation. Its here people connect with the spirit of Australia from the confidence of seeing and interacting with our pilots crew and ground staff to the sheer awe that comes from watching our planes take off and land.
As a Customer Service Officer youll create a welcoming environment so customers start their journey with us in a way thats positive. This includes meeting and greeting customers boarding and disembarking flights assisting our special needs customers marshalling in aircraft problem solving caring for our unaccompanied minors and providing information for customers.
Youll have:
- A passion for customer service with a proactive can do attitude
- The ability to work a 7day rotational shift roster covering a range of hours
- Be comfortable with a roster which at times would see you working a minimum 16 hours per week
- Full open drivers licence
- Minimum 2 years premium face to face customer service experience within the retail hospitality tourism or other customer focused industries
- A proven ability to manage and diffuse difficult situations
- Welldeveloped problemsolving skills and able to follow through to resolution
- A strong communicator and listener
- Ability to work both in a team environment and independently
- Ability to adapt to an ever changing fast paced operational environment
- Compassion and empathy for special needs customers
- Exceptional personal presentation
- Computer literacy and proficiency including Microsoft Office (Excel PowerPoint Outlook)
- Ability to successfully complete a PreEmployment Medical
Applications will only be considered for candidates who have the right to work in Australia/New Zealand without restrictions or sponsorship.
Why Qantas
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
- Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application
If youre ready to step into a culture that will challenge and excite you submit an application and lets explore how we go places together.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
