German speaking Technical Support Advisor
German speaking Technical Support Advisor
Posted on :
03-02-2025
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1 Vacancy
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Job Description
We are looking for a dedicated German Technical Support Advisor to join our team. In this role you will be responsible for providing exceptional technical support to our customers ensuring their satisfaction while resolving any issues they may encounter with our products or services.
Key Responsibilities:
- Customer Assistance: Respond to customer inquiries via phone email and chat providing timely and accurate technical support.
- Issue Diagnosis: Troubleshoot and diagnose technical issues guiding customers through stepbystep solutions.
- Documentation: Maintain detailed records of customer interactions technical issues and resolutions in the CRM system.
- Knowledge Sharing: Create and update technical documentation FAQs and user guides to assist customers and improve selfservice options.
- Collaboration: Work closely with other teams (e.g. product development engineering) to report bugs share feedback and contribute to product improvement.
- Training and Guidance: Provide training and guidance to customers on product features and best practices.
- Continuous Improvement: Stay updated on industry trends product updates and emerging technologies to enhance support capabilities.
Qualifications:
- Bachelors degree in a relevant field or equivalent experience.
- Fluency in German
- Proven experience in a technical support role preferably in specific industry or product type.
- Strong problemsolving skills and a customeroriented mindset.
- Excellent verbal and written communication skills.
- Familiarity with CRM software and technical support tools.
- Ability to work independently and collaboratively in a fastpaced environment.
- Optional: specific technical skills or knowledge related to your products/services.
Benefits:
- Competitive salary and performancebased bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career growth.
- Flexible work hours and remote work options.
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Employment Type
Full Time
Key Skills
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