Desk Side Support
Desk Side Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide desk side support to various business lines/departments.
- Responsible for end user hardware/software installation troubleshooting and maintenance.
- Responsible for end user hardware/software procurement inventory and allocation management
- Responsible for coordination with other service teams for incident resolution and request provisioning
- 2nd3rd line desktop support experience
- Outstanding customer service
- Outstanding presentation & communication
- Strong Microsoft Windows os experience Especially for Windows 10 and windows 11
- Fault analysis for Microsoft Office 365 Suite
- 2nd line fault analysis and experience of Outlook/Exchange online
- Mobile device Support
- Experience of supporting VPN and remote connection tools in relation to Broadband technologies.
- Experience providing remote fault analysis via verbal communication and IT remote control tools.
- Active Directory user account administration experience.
Employment Type
Full Time
