Italian-Speaking Customer Service Advisor for a Leading Airline Company
Italian-Speaking Customer Service Advisor for a Leading Airline Company
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Job Description
Are you passionate about providing exceptional customer service and looking to work in the exciting world of travel and tourism If youre fluent in Italian based in or ready to relocate to Lisbon and eager to make a difference this is your chance to join a leading airline company as a Customer Service Advisor!
Start Date: February 6 2025
Location: Lisbon Portugal
Schedule: Monday to Friday including bank holidays 08:00 AM 05:00 PM (Portuguese time)
Days Off: Saturday and Sunday
What Youll Do
As a Customer Service Advisor you will:
- Assist airline customers with inquiries about bookings flight changes cancellations and refunds via phone email or chat.
- Provide legal support on policies terms and conditions of airline operations.
- Resolve customer concerns with empathy professionalism and efficiency.
- Collaborate with internal teams to deliver seamless resolutions to customer queries.
- Maintain detailed records of interactions in the CRM system.
What We Offer
Competitive Salary and Bonuses
- Base Monthly Salary: 1000 EUR gross (paid over 14 months).
- Performance Bonus: 10 EUR per 12 months.
- Complexity Bonus: 150 EUR per 12 months.
Additional Allowances
- Meal Allowance: 7.23 per day (net).
- Transport Allowance: 20 per month.
Totaling in:EUR gross per year (including base salary complexity bonus and allowances) plus a performance bonus 120 EUR per year
Comprehensive Health Benefits
- Health insurance provided from day one (free after 6 months).
Relocation Package
- Airfare Reimbursement: Up to 400 for economy class reimbursed after 6 months of contract.
- Housing Assistance: Apartment room available at 280/month for the first 12 months (deducted directly from payslip).
Selection Process
Our streamlined process ensures we find the best talent:
- Submission of your application.
- Validation of eligibility and qualifications.
- First call interview.
- Completion of online tests.
- First interview with the recruitment team.
- In some cases a client interview may follow.
- Job offer.
- Welcome aboard!
What Were Looking For
- Language Skills: Nativelevel fluency in Italian with advanced English proficiency.
- CustomerCentric Mindset: A passion for helping others and delivering exceptional service.
- ProblemSolving Skills: Ability to address customer concerns efficiently and effectively.
- Professionalism: Strong communication and interpersonal skills.
- Adaptability: Thrive in a fastpaced dynamic environment.
Why Join Us
- Work in the vibrant city of Lisbon known for its stunning views rich history and sunny weather.
- Be part of an industry that connects people and creates unforgettable travel experiences.
- Enjoy professional growth opportunities in a multicultural and supportive environment.
- Relocation support to help you settle into your new role and city with ease.
Ready to Take Flight
Apply now to embark on a fulfilling career with a worldrenowned airline company!
Make a difference in the travel industry while building a rewarding career. Join our team today!
Employment Type
Full Time
