NCDIT - System Administrator- Mid Level
NCDIT - System Administrator- Mid Level
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Salary Not Disclosed
1 Vacancy
Job Description
Job title: System Administrator Mid Level (756037)
Location: 3700 Wake Forest Rd. Raleigh NC 27609 Only Local to NC Talents are preferred
Duration: 6 Months from projected
Seeking an excellent desktop support for activities such as troubleshooting software installs PC replacements imaging equipment inventories PC maintenance applying critical updates documenting tickets customer onboardings and offboardings.
**This is an onsite position.
Support customers using good customer service skills including the ability to communicate to both technical and nontechnical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Basic understanding of MECM Active Directory Tanium Intune & Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed
Employment Type
Full Time
