Senior Business Intelligence CRM specialist TW HK
Senior Business Intelligence CRM specialist TW HK
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Job Description
Reporting to Sales Force Effectiveness Manager Sr. Business Intelligence & CRM Specialist will support Sales Force Effectiveness Manager to drive high performance of infield teams to support the organizational growth. This role will provide market intelligence services designed from commercial team and business excellence programs to support Management & commercial teams requests. This role will also support customer management system (Veeva) sales system and to enable the sales force CRM implementation effectiveness.
Responsible for the development & implementation of sales force effectiveness programs that optimize the performance of Taiwan & Hong Kong Sales Teams facilitating the achievement of country salesforce productivity targets. Responsible for ensuring the effective delivery of the following:
1. Support Sr. SFE Manager on the endtoend sales force planning process including:
Target setting upload to the system
Manage incentive calculation and upload to system for analysis; Provide relative SFE report to sales team and update dashboard; Provide relative SFE/Veeva training and orientation for new hire sales reps.
2. Business Intelligence
Daily management of external data from distributors. Work with external agency to develop PBI
dashboards to support crossfunctional team.
Support the Brand teams via internal sales and CRM data by providing insight to identify area of
opportunities tracking the brand KPI and facilitate action planning. Provide daily monthly and
quarterly inmarket sales report/tailor made report based on business priorities.
3. CRM Management
Veeva CRM Database management: As a champion of Veeva CRM system work with global data
team to manage the Veeva database in a practical way and support international team have clear
visibility to essential data.
Sales database management: Manage sales data from distributor. Work with external agency to
develop essential PBI dashboards to support commercial teams needs.
Harmonize data from Veeva and distributor system to set a strong foundation of data analysis.
Work with Business Technology Solution team and Area/International team for CRM project
Qualifications :
Education Experience/Qualification:
University degree in business economic accounting or engineering
At least 3 years of solid experience in SFE or business/ commercial excellence familiar with sales system and data management
Knowledge on Veeva CRM Sales Force Excellence planning tools and systems
Experience in pharma or medical device is a plus
Essential Skills & Abilities Required:
Strong numeric analytical skills familiar with excel tools & Power BI
Familiar with database management
Proficient in verbal and written communication (English)
Additional Information :
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race color religion national origin age sex (including pregnancy) physical or mental disability medical condition genetic information gender identity or expression sexual orientation marital status status as a protected veteran or any other legally protected group status.
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US & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
