Servicenow CSM Developer

About Alphanext

At Alphanext Technology Solutions we bring together exceptional talent and advanced technology to help organizations achieve their strategic goals. As a global leader in IT solutions we foster a culture of collaboration innovation and professional growth.

Overview:

We are seeking a ServiceNow SPARK Deployment Specialist with advanced technical proficiency to lead the deployment of SPARK on the ServiceNow platform. The role involves ensuring successful implementation customization and optimization of ServiceNow modules with a specific focus on Customer Service Management (CSM). The ideal candidate will have a strong background in development integration and support within the ServiceNow ecosystem.

Key Responsibilities:

• Lead the successful deployment of SPARK on the ServiceNow platform ensuring alignment with technical and business requirements.
• Configure and customize the CSM module of ServiceNow including workflows UI actions and business rules.
• Develop and integrate ServiceNow with other enterprise systems using SOAP and RESTful APIs.
• Create and manage client scripts UI policies UI actions UI pages and access control lists for enhanced functionality.
• Configure and optimize Agent Workspace and Chat for seamless customer service operations.
• Collaborate on ServiceNowMonitoring Tool integrations to ensure robust system performance.
• Provide support for incident problem and change management processes on ServiceNow.
• Identify and recommend solutions to address system deficiencies and drive continual service improvements.
• Work with the ServiceNow Service Portal to enhance user experience and functionality.
• Leverage the NOW Experience UI Framework for advanced customization and development.
• Support OpenFrame/CTI technology integration and functionality.
• Handle internationalization (i18n) configurations and ensure global compatibility.
• Support and maintain JMS integrations and related technologies.
• Provide technical guidance during instance upgrades and patching when applicable.

Required Skills & Experience:

• Technical Expertise:
  • Strong knowledge of the CSM module in ServiceNow including functional and technical aspects.
  • Proficiency in scripting with ServiceNow including JavaScript workflows business rules client scripts UI policies and UI actions.
  • Experience with APIbased integrations using SOAP and REST.
  • Handson experience with Agent Workspace Chat configuration and ServiceNow Service Portal.
  • Functional understanding of OpenFrame/CTI technology NOW Experience UI Framework and JMS integrations.
  • Knowledge of internationalization (i18n) configurations.
• Professional Experience:
  • 12 years of handson experience in a ServiceNow support role (incident problem and change management).
  • Experience with ServiceNow development implementation and integration.
  • Familiarity with instance upgrades and patching (a plus but not required).
• Certifications:
  • ServiceNow Customer Service Management (CSM) certification is an advantage.

Attributes & Soft Skills:

• Analytical mindset to identify system deficiencies and recommend improvements.
• Strong problemsolving skills with a focus on continual service improvement.
• Effective communication and collaboration skills to work with technical and business stakeholders.
• Ability to manage multiple integrations and ensure seamless system performance.

Educational Qualification:

• Bachelors degree in Computer Science Information Technology or a related field (preferred).

ITSM,HRSD,CMDB