Call Center Inbound - Omnichannel
Call Center Inbound - Omnichannel
Posted on :
27-01-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Main duties:
Answering phone calls responding to chats and emails from consumers offering product and service information managing problems and complaints
Responsibilities:
- Answering phone calls chats and emails from clients across all means provided by the firm.
- Providing clear information about products services and answering client queries
- Coordinate and follow up on customer issues.
- Maintaining a polite and friendly demeanor to ensure customer satisfaction.
- Quickly addressing consumer issues and complaints.
- Maintaining client contact information in the organizations system
- Making suggestions to improve services based on feedback
- Consistently managing contacts across several media.
- Working with other departments (Sales and aftersales serviceSeveral support departments)
Qualifications:
- Male or female 2535 years old 2. Bachelors degree or higher
- At least one year of experience working in a call centre.
- Effective communication and writing skills
- Ability to tackle current difficulties.
- Proficiency with computers Microsoft Office programs and internet communication tools
- Excellent teamwork skills and the ability to work in shifts.
- Enjoy service job and want to grow professionally.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
