Studio Operations Lead
Studio Operations Lead
Posted on :
18-01-2025
Employer Active
1 Vacancy
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Job Description
What you do:
The main responsibilities and routine tasks of the Client Manager/Studio Operations Lead are to:
- Act as major point of contact between clients and Workplace (WP) and IT teams to manage priorities and ensure deliverables are met; act as the main point of escalation. Promote clients needs and drive change according to priority.
- Maintain complete understanding of studio needs including daytoday operations needs usage of existing systems/services/spaces ongoing projects and WP and IT operations activities.
- Onsite landlord relationship management
- Onsite sub tenant relationship management
- Act as a bridge between domains and functions for all client needs relating to Studio IT and WP Operations (clientcentric approach)
- Assess clients satisfaction and work to improve the relationship by :
- Providing counsel visibility and consistent results to clients;
- Remaining uptodate on clients reality and constraints;
- Maintain and regularly provide status updates on Zone Initiatives where they impact the Studio
- Share updates development and improvement opportunities with Operations Managers and Workplace and IT Leadership
- Negotiate document and track support needs and service level objectives;
- Coordinate with Project Managers and Operations Team Managers to ensure customer expectations are met;
- Recommend and help implement improvements to existing processes;
- Propose plan and implement internal initiatives to improve clientoperations communications and provide greater visibility into both Zone and Studio initiatives
- Create and regularly produce client and WP and IT Leadership facing reports and presentations;
- Work closely with the Project Managers Operations Managers and other internal teams to resolve issues;
- Carry out all other related tasks
Qualifications :
What you have:
- 7 years of experience in construction project management interior design facilities management or building operations within a large organization
- 5 years of experience customer service or customer relations role
Training and Experience:
- Facilities Management Architecture Interior Design Construction Project Management
- University Degree in a relevant field
Skills:
- Integrity and trustworthiness
- Excellent customer service skills
- Excellent project management skills
- Excellent communication and writing skills
- Excellent analytical and problemsolving skills
- Proactive and autonomous
- Ability to multitask and prioritize
- Ability to make complex information accessible
- Ability to work under stress
Knowledge and requirements:
- Facilities management interior design construction architecture project management certifications are an asset
- Bilingual English and French both written & spoken
- On site in Toronto 5 days per week with occasional travel to other studios in the Zone.
Additional Information :
The split of tasks will be 70% PanCan/Zone including onsite management of landlord and subtenant relationships governance reporting dashboarding creating documents and presentations and 30% client management and coordination activities specific to the Toronto studio no direct reports.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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