Assistant Front Office Manager

• Responsible for the daytoday operations of the Front Desk Concierge Bell Staff and Royal Service departments with a primary focus on the overall operation of the Front Desk.
• Manager on Duty serving as a resource and support to all departments in the absence of a Department Head and Executive Committee Members.
• Leads and coaches the Front Office team towards achieving the highest levels of guest service through consistent delivery of Service standards and opportunities to create memorable experiences. 
• Leads the Front Office team towards achieving the highest levels of exceptional guest service and colleague satisfaction results through the application of all Corporate and property standards and policies.
• Review arrival reports and VIP reports to ensure all special requirements are met or exceeded.
• Strong focus on development and implementation of departmental goals and projects in the areas of occupancy and yield management guest service and standards health and safety and employee engagement.
• Actively seeks feedback from colleagues and guests and follows up by taking appropriate action.
• Ensure effective utilization and productivity of all employees in the Front Office including involvement in forecasting payroll scheduling and adhering to budget parameters.
• Schedule the colleagues within budgeted guidelines and provides best coverage for service demands. In periods of low occupancy control distribution of rooms to maximize Housekeeping efficiency.
• Developing an enthusiastic and guest driven Front Desk team through recruitment performance appraisals recognition incentive programs communication meetings and additional career development.
• Builds a cooperative team spirit by demonstrating best practices including listening providing positive and constructive feedback and timely follow up. 
• Continuously Committed to provide excellent service and exceed guests expectations
• Excellent departmental and interdepartmental skills.  Coordinates all Front Office and related operations. Builds and maintains excellent working relationships with key departments including Reservations Housekeeping Engineering Restaurants Sales and Conference Services. 
• Responsible for cash float.
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
• Participates and demonstrates leadership on Hotel Committees.
• Seeks feedback on guest satisfaction and responds to guest complaints completes follow up on the Manager on Duty Passon and resolves problems in accordance to our corporate values mission and vision within a timely manner.
• All other duties assigned by the Director of Front Office.  

Qualifications :

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Minimum of 2 years of leadership experience in hotel rooms division
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts actions and opportunities clearly with strong networking skills
• Ability to lead by example believe in a strong team culture and set the scene for high performance

Additional Information :

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Fulltime