Client Success Manager mfx - Italian speaking
Client Success Manager mfx - Italian speaking
Posted on :
31-01-2025
Employer Active
1 Vacancy
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Job Description
- You are a reliable contact person both for existing customers and for those interested in our services in Italy
- You answer inquiries from our customers by email and chat
- You work closely with other departments to find quick solutions for more complex questions
- You are responsible for customer satisfaction and customer retention
- You continuously expand your financial knowledge through internal training as well as through selfinterest
- You use the feedback of our customers and identify potential for improvement of our product as well as internal processes
- You will work closely with Product Capital Markets and Operations
Qualifications :
- You have an affinity for capital market products and digital solutions
- You are experienced in supporting customers via phone Email chat and/or in person
- You have a genuine passion for customer service and ownership of the customer experience including comprehensive issue resolution
- You can work independently in a dynamic constantly changing environment.
- You hold a Bachelors or Masters degree in Business Administration or Economics; or a professional background in banking is preferred but not required
- You are fluent in Italian and English (Spanish is a plus)
Additional Information :
- Be part of one of the fastestgrowing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
- Work with an international diverse inclusive and evergrowing team that loves creating the best products for our clients
- Enjoy an office in a great location in the middle of Munich or Prenzlauer Berg a vibrant district surrounded by an exciting array of restaurants cafs and convenient amenities
- Be productive with the latest hardware and tools
- Learn and grow by joining our inhouse knowledge sharing sessions and spending your individual Education Budget
- Learn and experience German culture first hand by joining our free German language classes
- (International) relocation support
- Flexible vacation policy and the opportunity to work from abroad
- Benefit from an attractive compensation package and from the company pension scheme
- Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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