IT Support Technician IC1
IT Support Technician IC1
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Job Description
Team Mission: Join our User Technology (UT) team at Wise where we create a seamless experience by offering all the necessary tools and permissions for people to do their best work and avoid being speed blockers. Our highly mobile geographically diverse work environment includes more than 20 offices of varying sizes. UT comprises autonomous teams that build and maintain everything needed to support our company mission including device management conferences and events network infrastructure service management and user access management within various engineering and support functions. You will work in a smaller group within a global team primarily in the Austin office but also supporting other locations in the Americas including Tampa New York Mexico City and So Paulo Brazil. Additionally you will provide support to coworkers traveling or working from anywhere outside the office.
Responsibilities:
Provide technical support for Wisers seeking assistance.
Manage procurement assets and inventory of laptops monitors printers and other peripheral tech accessories.
Identify and suggest potential areas for improvement.
Be an encyclopedia on Wises IT products and services.
Troubleshoot and repair computer hardware and software issues.
Educate users and colleagues on tools tech and security at Wise.
Manage provisioning and deprovisioning of devices.
Assist other teams within UT.
Participate in internal projects aimed at continuous improvement initiatives.
Qualifications :
- Experience providing IT support for Windows and/or Mac OS environments.
- Demonstrated ability to communicate professionally in English. (Please apply with an English resume).
Enjoy helping people and solving problems by nature.
An assertive communicator who is also flexible and eager to learn.
Identify pain points and run improvement initiatives to completion.
Possess a great sense of humor and the ability to work under pressure.
Passionate about computing and user experience.
Comfortable working both independently and as part of a team as the situation requires.
Researching solutions and the latest technology is second nature.
Additional Information :
This is a hybrid position based in Sao Paulo Brazil and is not remote.
Must already be legally authorized to work in Brazil as this role cannot support visas.
What We Offer
- Compensation for this role is 5833 BRL 7166 BRL per month plus benefits and RSUs.
- RSUs in a rapidly growing company
- Flexible working model During the first six months youll be in office most days of the week to become fully immersed in Wises culture and ways of working. After the initial period youll be in office at least 3 days per week.
- An annual selfdevelopment budget
- Health and dental allowance for you and your dependents
- Companypaid: Life Insurance and an EAP program
- Paid time off: 30 days vacation 3 Me days 1 volunteer day annually
- A paid 6week sabbatical leave after four years
- 18weeks of paid parental leave after a year with us and child care assistance
- Transportation vouchers
- Meal (708 BRL per month) and food (1166 BRL per month) vouchers
- TotalPass access to 3500 gyms and studios throughout Brazil
- Click here to learn more about the benefits that we offer at Wise
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
