Senior Help Desk Technician
Senior Help Desk Technician
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Job Description
Job description
- Desktop platform optimization.
- You are managing of SCCM Infrastructure (installation maintenance and configuration)
- Take part of daily activities in Helpdesk tasks.
- Create application deployment objects for our software.
- Communication to the endusers on all the changes.
- Work with main platform vendors for support to resolve issues as well as platform strategy development.
- Coordinate release of critical updates and support Windows Servicing Model.
- Provide technical assistance to support groups as needed.
- Package/Troubleshooting/Support Applications Installation.
- Monitor Incident and Service requests to resolve or reassign to the appropriate resources to address.
- experience with Elevated Privileged Management system (Similar to CyberArk EPM).
- Perform daily and longterm operational and strategic management of hardware and software
- Asset management
- Continuous improvement process implementation.
- Take part in various projects providing support to IT Infrastructure and Finance
- Administer effective line help desk assistance to clients where inquiries are beyond the knowledge of the help desk team members
- Organize training and/or decide for team member to receive training on the latest and best practices in handling help desk related issues
Qualifications :
Qualifications
- B.Tech / BCA / MCA degree required
- At least 5 to 8 years experience performing responsibilities like those listed in the job description and responsibilities sections above
- Experience with application imaging preferred
- Motivated and lead a team to work in stressful situations occasionally requiring after hours emergency response
- Problem analysis and resolution
- English language communication required
Additional Information :
Our uniqueness is that we truly celebrate yours. Experians culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians strong people first approach is award winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Benefits
Experian care for employees work life balance health safety and wellbeing.
1) In support of this endeavor we offer the best family wellbeing benefits
2) Enhanced medical benefits and paid time off.
#LIOnsite
Experian Careers Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
