Credit Operations Agent Part Time
Credit Operations Agent Part Time
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Job Description
Provide exceptional customer service in every interaction.
Work allocated offline tasks (processes) as directed by your supervisor.
Manage resolve and escalate complaints accordingly in line with the complaints process.
Manage all follow up work diarising actions to ensure they are fully resolved and completed
Multitask between several different workstreams to support customer demand.
Maintain your knowledge and understanding through selfdevelopment and learning.
Ensure set KPIs and SLAs are maintained and adhered to.
Adhere to call quality standards and compliance requirements.
React to real time demand to reprioritise to ensure the customer needs are met.
Continually assess ways in which they can improve processes to work more efficiently and provide a better customer experience.
Qualifications :
Ability to work in a multi skilled environment.
Attention to detail is a must.
Good problemsolving ability.
Being able to manage individual and team targets.
Work as part of a team.
Additional Information :
- A performance based annual bonus & an additional flexible allowance to spend on additional benefits topping up your pension or to be added to your salary.
- Hybrid working between your home (23 days a week) and our brand new Glasgow office (23 days a week).
- Private Medical Insurance Life Assurance and Income Protection.
- Free mobile phone package & unlimited simcard.
- Plus lots more including wellbeing and learning & development benefits!
Our people make us who we are. Were a diverse and inclusive bunch and its important you can feel you belong here. We value everybody for who they are and what they bring to the table supporting one another as we continue to deliver for our customers.
With that in mind if you do not tick every box in the job advert above there are likely other valuable attributes and skills you have that would make you a great addition for the team. So if you feel this role is for you then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race gender identity sexual orientation age religion disability marital status family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments Let us know when you apply so we can support you throughout the interview process.
At Three we have a hybrid working arrangement in place as standard for office based employees where employees work from a mix of office based location and working from their home in the UK to carry on their role.
Excluding retail our core hours at Three are between 10:00 and 16:00 with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
