Business Process Consultant

We are looking for a Business Process Consultant to join our highly motivated and dynamic team based in Sofia. We want the best people on our team so we welcome and encourage candidates with a diverse variety of experience and background who have the motivation to develop and shine in ServiceNow technology consulting and professional services world.

As an international professional services and consulting company we empower the success of Digital Transformation for 50 of the leading enterprises across the globe. We are part of the Inetum Group a global company providing flexible IT services and solutions with headquarters in Paris with offices in 27 countries. We solve customer challenges in areas such as Enterprise Service Management IT Service Management IT Operations Management Cloud Automation and orchestration DevOps Customer Success Management Integrated Risk Management and the digitalization of business processes throughout various industries such as Telecommunications Finance Automotive Manufacturing and others.

What is in it for you:

Inetum is the perfect place for you if you are looking to help other people improve the way they work through implementing ServiceNow solutions while being part of a dynamic and fun to collaborate with team. With us you will be:

• Working for the biggest and the only ServiceNow Elite certified partner in South EastEurope;
• Exposed to how some of the biggest and leading companies worldwide run their business;
• Able to contribute to a fastgrowing company where you can develop yourself in the field of Enterprise Service Management ServiceNow consulting and professional services practices and see your positive impact on the team and the customers you work with.

We invest in and take care of our people you will have not just a job but a career an everlearning journey and a team that always takes care of each other.

Your responsibilities in this role:

• Understand customer requirements and business objectives;
• Understand and assess customers current processes tools and operating model;
• Support the governance to design and implement improvements utilizing Service Management;
• Understand and be able to explain ServiceNow capabilities;
• Implement/configure and optimize Service Now solutions;
• Design integrations between ServiceNow and thirdparty solutions (LDAP ERP DB Inventory etc.);
• Perform UAT and knowledge transfer to customers;
• Create reports and generate metrics;
• Assist and help customers take ownership of implemented solutions;
• Possibility to travel.

What you need to be successful:

• Minimum 5 years of relevant experience in IT and/or consulting customer facing role;
• Experience in business and IT Service Management process onboarding projects;
• Fluent English (Verbal and Written);
• BSc or MSc in IT Business field or equal level of experience;
• Analytical skills  ability to synthesize large amounts of information to the most important points to understand what information is needed to formulate a functional requirement to be able to separate the important from the nonimportant information to investigate and drill for information needed to close a topic to summarize major points and trends so that the client can get the big picture and at the same time stay on top of the detail behind a solution;
• Strong interpersonal skills leading skills communication negotiation focus on detail prioritization decisionmaking and strong analytical and problemsolving skills;
• Ability to meet deadlines by working under pressure;
• Very strong presentation and client negotiation skills;
• Willingness to travel and lead onsite customer workshops;
• Adaptable and agile to constantly changing customer requirements;
• Understanding and knowledge of ITIL/ITSM best practices;
• ITSM and Business process experience;
• Excellent overall knowledge of Information Technology architectures and multitier applications;
• Understanding of relational databases;
• Agile/Scrum/SAFe knowledge and experience.

Desirable skills considered as a plus:

• Experience in translating process requirements to software platform configurations regardless of the platform ServiceNow Salesforce SAP HR platforms (Workday SuccessFactors etc);
• Experience with understanding and capturing functional requirements from clients for one or more of the following ServiceNow Modules is an advantage: Hardware Asset Management Software Asset Management HR Service Delivery Integrated Risk Management Service Portfolio Management Customer Service Management;
• Experience and good understanding of CMDB and Configuration management and governance practices;
• Basic JavaScript or other scripting language knowledge;
• Prior experience with integrations;
• ITIL 4 / ITILv3 certification;
• Experience with any of the following IT Service Management Solutions is considered a plus Service Now HP / Microfocus Service Manager BMC Remedy CA Service Desk or similar.

What we offer:

• Excellent remuneration package;
• Extended vacation;
• Flexible working arrangements;
• Additional Health insurance;
• Training and certifications;
• Multisport / Coolfit card (cofunded);
• Great working environment and team spirit.

If you feel that this role would fit your personal interests and plans for professional development we would like to hear from you! Only shortlisted candidates will be contacted.

Remote Work :

No

Employment Type :

Fulltime