Implementation Consultant- German

The Implementation Consultant will have a wide range of duties all of which are in the spirit of ensuring program success through the successful implementation of Assents software as part of Assents Professional Services department. The Implementation Consultant Professional Services will play an integral role in delivering our services to customers on their purchased solution working with our customers to define and execute on their project plans from start to finish. The ideal Consultant is eager to learn with high motivation is highly organized with impeccable attention to detail and excellent interpersonal skills.  

Key Requirements & Responsibilities 

• Manages the initial onboarding process specifically focused on understanding client goals their business their data and ensures quality of product configuration for clients

• Partners closely with Customer Success to align customers data set up and program configuration with clients desired program outcomes

• Builds confidence and trust with clients using project management methodologies and deliverables such as clientfacing reports weekly status meetings and milestone plans

• Builds and manages relationships with key stakeholders within assigned client organizations

• Manages the processes and procedures for activities covering the provisioning setup data load build test and deployment of customer systems and associated modules

• Conducts data discovery and implementation workshops and ongoing consultation aligned with Assents data standards and processes to ensure that our clients data implementation is optimized for long term success

• Proactively identify data risks assess potential impacts and collaborate with internal teams to implement effective mitigation strategies 

• Inputs and maintains designated business systems tools with up to date statuses communications conversations and correspondence with Assent clients

• Works closely with crossfunctional Assent teams to develop and enhance best in class processes procedures and templates enabling consistent process improvements

• Possess beginner to intermediate regulatory knowledge in order to consult with clients in program direction;

• Use Assents internal resources including our software to proactively respond to a variety of client queries both over the phone and electronically;

• Keep informed and uptodate with Product releases and regulatory updates in order to best support Assents clients;

• Serve as a friendly and professional frontline contact with Assents clients;

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.

Qualifications :

We strongly value your talent energy and passion. It will also be valuable to Assent if you have the following qualifications

• Excellent oral and written communication skills in English and German you communicate clearly concisely and with tact additional languages are considered an asset; 

• Minimum of 3 years related work experience in customer success project management and/or consulting roles or an equivalent/transferrable field;

• Working knowledge of consultative customer management and/or project management roles; 

• Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;

• Advanced Excel skills able to leverage all Excel functions to analyze and report complex datasets

Additional Information :

Life at Assent

Wellness: We believe that you and your familys well being is important. As a result we offer vacation time that increases with tenure comprehensive benefits packages (details vary by country) life leave days and more.

Financial Benefits: Its not all about the money well its a little about the money. We understand that financial health is important and we offer a competitive base salary a corporate bonus program retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent we are committed to growing and sustaining an environment where our team members feel included valued and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences and fostering a culture of belonging where all team members are included treated with dignity and respect promoted on their merits and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process please contact and we will be happy to help.  

Remote Work :

Yes

Employment Type :

Fulltime